Director OMC Operations Channel Excellence
Director OMC Operations Channel Excellence
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Job Description
At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.
Every member of Gileads team plays a critical role in the discovery and development of lifechanging scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.
Job Description
OMC Operations & Channel Excellence Director
Company Overview:Gilead Sciences Inc. is a researchbased biopharmaceutical company that discovers develops and commercializes innovative medicines in areas of unmet medical need. We strive to transform and simplify care for people with lifethreatening illnesses around the world. Gileads portfolio includes treatments for HIV/AIDS COVID19 HBV HCV HDV Oncology Cell Therapy and Inflammatory Diseases. Gilead is a patientcentric sciencefocused company.
Job Description:Reporting to the Executive Director of Commercial Excellence and collaborating with a passionate team the Director will lead the charge in driving omnichannel operations and channel excellence at Gilead. By championing the Marketing & Omnichannel (OMC) vision and strategy you will unlock the full potential of customer engagement across global local and crossfunctional teams. This pivotal role involves deploying bestinclass marketing and omnichannel tools ensuring Gilead remains at the forefront of customer engagement innovation.
As a subject matter expert you will define and drive marketing excellence in customer journey campaign activation and channel ensuring impactful touchpoints and measurable results. You will collaborate with Commercial Operations and marketing teams at the local level as well as Global Strategic Marketing (GSM) Global Decisions Strategy and Insights (GDSI) Digital and Innovation (D&I) and Learning and Development (L&D) within Global Commercial Operations (GCO) at the global level.
Responsibilities:
- Channel Vision and Strategy:Collaborate with the Digital and Innovation team to design the vision and strategy for each channel (email web TS NBA webinars events/congresses) and identify the need for additional channels.
- Operational Expectations:Define expected practices for marketing and sales teams regarding the use of available channels.
- Channel Adoption:Ensure the integration and adoption of channels by marketing teams incountry making them part of the business as usual. Provide clarity on purpose process and playbooks/templates.
- Excellence:Drive channel excellence guide the maturation of each channels use and embed the building of customer engagement journeys connecting the use of channels.
- Next Best Action (NBA) Implementation:Support NBA implementation through marketing teams to embed engagement journeys by segments.
- Modular Content:Ensure the adoption of a modular content approach including local MLR processes across segments and channels.
- Future Capabilities:Drive the adoption of new capabilities and embed required changes in ways of working
- Business Cases:Build business cases to demonstrate the best use of channels and support best practice sharing across therapeutic areas and markets.
- Learning Journeys:Work with Commercial Learning & Development and Digital & Innovation to support the creation of learning journeys providing relevant content and expert training.
- Tech Liaison:Ensure synchronization of tech and business roadmaps from a holistic and country perspective.
- Campaign Design:Drive the embedding of campaign design and engagement journeys.
- Measurement Readiness:Support local channel and measurement readiness.
Example Deliverables:
- Playbooks for each channel: Roles & Responsibilities desired behaviors templates/tools.
- Repository of country examples of customer journeys.
Qualifications / Competencies:
- Bachelors Degree with extensive experience and extensive knowledge of customercentric omnichannel transformations. Significant experience in the pharmaceutical industry.
- Demonstrated experience in marketing or digital OMC roles incountry is essential.
- International work experience and experience working with global markets preferred.
- Awareness and working knowledge of customer engagement journeys digital channels mail and web strategy SFMC and other related capabilities is required
- Highly driven strong results orientation and a passion for implementation and moving deliverables forward.
- Selfstarter who thrives in a fastpaced collaborative and innovative highgrowth environment.
- Ability to manage complex projects across markets and stakeholders ensuring timely and smooth .
- Experience in driving large initiatives involving crossfunctional multilayered global environments engaging with different organizational levels.
- Excellent influencing and networking skills paired with stakeholder management. Gravitas and leadership.
- Ability to make datadriven decisions (qualitative or quantitative) and build compelling business cases and plans.
- Strong communication and presentation skills.
- Experience or knowledge of working with agile methodology from a project planning perspective.
Location:The position is based in Stockley Park Uxbridge and the candidate should be willing to be in the office a minimum of 3 days a week.
Travel:Up to 40 (international .
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences Inc. and its subsidiaries and affiliates (collectively Gilead or the Company) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law all employment actions relating to issues such as compensation benefits transfers layoffs returns from layoffs companysponsored training education assistance social and recreational programs are administered on a nondiscriminatory basis (i.e. without regard to protected characteristics or prohibited grounds which may include an individuals gender race color national origin ancestry religion creed physical or mental disability marital status sexual orientation medical condition veteran status and age unless such protection is prohibited by federal state municipal provincial local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Required Experience:
Director
Employment Type
Full-Time
