Customer Experience Specialist
Customer Experience Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Customer Experience Specialist you will:
- Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customers
- Explore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or services
- Proactively manage portfolio performance in line with customer reporting
- Conduct variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements.
- Identify key employers and relationships and build on workload through exceptional service delivery and customer service
Qualifications :
Skills and Attributes to support the role include:
- Tertiary qualifications in Occupational Therapy Physiotherapy Exercise Physiology Rehabilitation Counselling or other equivalent allied health/work health and safety professions required
- Minimum of two years of personal injury insurance experience
- Strong understanding of customer drivers and customer service in work and wellness
- Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes
- Commercial acumen to drive business growth profitability quality initiatives and marketing activities
- Exceptional organizational and time management skills.
Additional Information :
Why work with WFA
- Truly flexible working in the community from home and the office you set your schedule
- Learn and be mentored from a multiawardwinning team!
- Relocation Assistance
- Multiple career pathways and professional development opportunities 90 of our leadership team have been promoted from within!
- Generous financial incentives program to reward you for your impact
- Purchase additional annual leave
- Paid parental leave
Additional employer benefits package including salary sacrificing fitness passport novated leasing Star Finder referral program and so much more!
About us :
At WorkFocus we get people well and working.
Since 1989 we have impacted the lives of over 100000 Australians by providing a range of services to prevent and minimise the social physical psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work supporting and empowering people through the recovery process to return them to better health and life.
To Apply:
Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role at and quote REF7739Y
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
