System Support Technician
System Support Technician
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Job Description
THE COMPANY
ROWE Professional Services Company is an employeeowned fullservice professional consulting firm specializing in civil engineering surveying aerial photography/mapping LiDAR landscape architecture planning and land development.
At ROWE our core values include safety quality people service and growth. We are seeking a System Support Technician to join our proactive team of ethical talented passionate professionals and leaders at our Flint MI office.
POSITION SUMMARY
ROWE is currently looking for a System Support Specialist to join our IT department. This position is a fulltime position based out of our Flint MI office. Monday through Friday schedule with Fridays being work from home days. Key responsibilities include providing technical support to end users by diagnosing and troubleshooting hardware software and issues in a way that is easy for nontechnical users to understand. Installs maintains and supports computer hardware and software systems on desktops laptops and mobile devices while providing technical assistance and training to users. Works closely with the IT department to maintain IT operations and requirements for end users. Other responsibilities include but are not limited to:
- Performs routine maintenance tasks to ensure optimal system performance and security.
- Documents technical issues resolutions and procedures.
- Escalates complex issues to senior IT personnel when necessary.
- May travel to remote offices as necessary.
- Perform other duties as assigned.
JOB REQUIREMENTS
We are seeking a forwardthinking safetyconscious and energetic individual who is excited to work in the IT profession. Qualifications include:
- Associates degree in CIS or IT or equivalent program from a college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.
- A certification or Network certification or Microsoft certification preferred.
- Individual should have knowledge of Microsoft software Office Windows O365/M365 and/or Active Directory or Entra. As well as a comprehensive understanding of computer hardware components design and installation and a familiarity with general networking technologies IP DHCP/DNS and WiFi configuration. It would also be helpful to understand CAD GIS and design programs.
- Ability to effectively present information and respond to questions from groups of managers clients customers and the public.
WHY WORK HERE
ROWE offers a highly competitive wage and benefits package which includes:
- Overtime pay at time and a half.
- BCBS medical insurance options with industrylow coshares.
- Dental vision and employerpaid life insurance plan.
- A generous PTO program and paid holidays.
- Flex time scheduling and telework opportunities.
- Traditional and Roth 401(k) options with 4 company match autoenroll and targetbased funds.
ROWE is truly dedicated to providing a collaborative workspace rewarding projects and a business culture that is reputable ethically minded and growth driven. With offices in Flint Lapeer Farmington Hills Grand Rapids Mt. Pleasant Grayling Oscoda MI and Myrtle Beach SC we have lots of opportunity to grow.
WE BUILD CAREERS!
Check us out at:
Direct Contact Information:
ROWE Professional Services Company
Attn: HR
540 S. Saginaw St. Ste. 200
Flint MI 49502
Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
