Operations Executive
Operations Executive
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Inbound & Outbound Calls: Handle inquiries from potential customers interested in
our home visit service and proactively reach out to leads.
Appointment Scheduling: Coordinate and schedule home visit appointments based on
customer preferences and stylist availability.
Followups: Maintain a structured followup process to confirm and remind customers
about their appointments.
Customer Engagement: Provide a high level of customer service answering questions
about the service addressing concerns and highlighting the benefits of a home visit.
CRM Management: Accurately update and maintain records of all customer
interactions and appointment details in the CRM system.
Collaboration: Work closely with stylists store teams and the customer experience
team to optimize appointment slots and availability.
Performance Tracking: Monitor and report appointment conversion rates
cancellations and customer feedback to improve the booking process.
Requirements
Experience: 13 years of experience in telecalling customer service sales
coordination or appointment scheduling.
Communication Skills: Excellent verbal and written communication skills in English
and Hindi. Additional languages are a plus.
Persuasive Skills: Strong ability to engage persuade and convert leads into confirmed
appointments.
Organizational Skills: Ability to multitask manage schedules and ensure smooth
appointment coordination.
TechSavvy: Familiarity with CRM software and basic proficiency in MS Office (Excel
Word Outlook).
CustomerCentric Approach: A positive attitude patience and a strong commitment
to delivering exceptional customer experiences.
Experience: 1-3 years of experience in telecalling, customer service, sales coordination, or appointment scheduling. Communication Skills: Excellent verbal and written communication skills in English and Hindi. Additional languages are a plus. Persuasive Skills: Strong ability to engage, persuade, and convert leads into confirmed appointments. Organizational Skills: Ability to multitask, manage schedules, and ensure smooth appointment coordination. Tech-Savvy: Familiarity with CRM software and basic proficiency in MS Office (Excel, Word, Outlook). Customer-Centric Approach: A positive attitude, patience, and a strong commitment to delivering exceptional customer experiences.
Employment Type
Full Time
Key Skills
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