Administrative Support Assistant - 12122
Administrative Support Assistant - 12122
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1 Vacancy
Job Description
LOOKING FOR STELLAR TOP CANDIDATES
Position: Administrative Assistant
Working Hours: FullTime Monday to Friday 9:00 am 6:00 pm EST (Flexible)
Salary: $can be $1500 (based on experience and the client s final offer)
Search: Remote Philippines / South Africa
About the Role:
We are seeking a fulltime Administrative Assistant to join our dynamic support team. These individuals will play a critical role in maintaining smooth daytoday operations and delivering excellent customer service to players parents and staff.
As a representative of the brand you will be expected to display professionalism friendliness and responsiveness at all times with strong attention to detail and a proactive approach to problemsolving.
Role Responsibilities:
Customer Support & Communication (Priority)
- Respond promptly to customer emails and phone calls in accordance with the communication standards
- Ensure all calls from 9 AM 5 PM ET are answered or returned the same day
- Address parent/player inquiries with patience clarity and professionalism
- Alert staff when negative reviews are received and follow proper procedures
Administrative & Operational Tasks
- Create and manage events using League Apps
- Maintain team rosters and event schedules using Airtable
- Export email lists and manage communication templates
- Coordinate shipping of items and request Certificates of Insurance (COIs)
- Prepare checkin sheets for events and send to event directors in advance
- Take meeting notes and distribute summaries to relevant team members
- Assist other staff with administrative overflow as needed
Financial Followups
- Email and call parents with delinquent payments
- Update directors on outstanding balances
Calendar & Attendance Management
- Keep availability up to date on the Out of Office calendar
- Ensure all duties are delegated or completed during time off
- Turn on vacation responders when away
Event Support (As Needed)
- Provide onground or virtual support for tryouts and other key events
- Stay available during holidays or weekend events for urgent parent inquiries
Requirements:
- 2 4 years of administrative or support experience (BPO or education sector a plus)
- Strong written and spoken English (B2 level)
- Techsavvy and able to quickly learn platforms such as:
- Exceptionally organized and detailoriented
- Customerfirst mindset with the ability to manage multiple tasks under pressure
- Additional Info: Longterm commitment desired
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Employment Type
Full Time
