E commerce Operations executive
E commerce Operations executive
Posted on :
16-04-2025
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1 Vacancy
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Job Description
Overview
The Ecommerce Operations Executive plays a vital role in managing online retail processes and ensuring a seamless shopping experience for customers. This position is essential for organizations aiming to enhance their online presence and profitability in the competitive ecommerce landscape. The executive will oversee various aspects of ecommerce operations including order processing inventory management customer service and logistics coordination. They will work closely with marketing warehouse and customer support teams to implement effective strategies that align with company goals. This role demands a detailoriented individual who can handle multiple tasks efficiently and is adept at using ecommerce tools and analytics. Additionally this position requires proactive involvement in optimizing operational workflows and improving customer satisfaction making it critical for driving revenue growth and brand loyalty.
Key Responsibilities
- Manage daily ecommerce operations including order fulfillment and inventory control.
- Analyze sales data to identify trends and areas for improvement.
- Collaborate with the marketing team to implement online promotions and campaigns.
- Ensure customer service standards meet or exceed customer expectations.
- Oversee the logistics of shipping returns and exchanges.
- Coordinate between suppliers warehouses and delivery services for efficient operations.
- Handle customer inquiries complaints and feedback with professionalism.
- Maintain updated product listings and ensure accurate information is displayed.
- Monitor competitor activity market trends and customer preferences.
- Assist in the development of SOPs for ecommerce processes.
- Review and optimize website performance and user experience.
- Prepare regular reports on key performance indicators (KPIs).
- Implement inventory management techniques to reduce costs and wastage.
- Train and support team members on ecommerce systems and best practices.
- Work with IT to troubleshoot website issues and improve functionality.
Required Qualifications
- Bachelors degree in Business Marketing or related field.
- Minimum 2 years of experience in ecommerce operations or a similar role.
- Strong understanding of ecommerce platforms (e.g. Shopify Magento).
- Experience with digital marketing and online sales strategies.
- Proficiency in data analysis tools and techniques.
- Excellent written and verbal communication skills.
- Familiarity with inventory management software.
- Ability to work in a fastpaced environment with tight deadlines.
- Strong problemsolving skills and attention to detail.
- Proficient in Microsoft Office Suite (Excel Word PowerPoint).
- Understanding of SEO and online advertising strategies.
- Ability to handle multiple projects simultaneously.
- Knowledge of customer behavior analytics.
- Strong organizational and project management skills.
- Ability to work collaboratively and build relationships with multiple stakeholders.
customer service,seo,inventory control,digital marketing,e-commerce operations,e-commerce platforms,inventory management software,microsoft office suite,project management,e-commerce,data analysis,order fulfillment
Employment Type
Full Time
Key Skills
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