IT On Site Support Specialist
IT On Site Support Specialist
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Job Description
Location:
Monselice Padova ItalyJob ID:
R0086301Date Posted:
Company Name:
HITACHI ENERGY ITALY S.P.A.Profession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
For our Business Unit Transformers based in Monselice (PD) we are looking for an IT On Site Support Specialist.
In this role you will be responsible mainly for delivering Desk Side Support to IT users specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role serving as a representative of the IT organization acting as the interface between the customer and other IT functions.
You will also have the chance to support IT/OT related activities.
How youll make an impact
Diagnose and resolve IT related issues effectively and efficiently.
Ensure that computers are delivered in a readytouse condition for IT users.
Provide adhoc training to users on common IT issues and guide them through selfservice tools.
Manage the physical stock of devices and accessories including updates in the Configuration Management Database (CMDB).
Conduct regular inventory checks for relevant hardware.
Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
Identify and report potential risks that could impact the quality of OSS services.
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of deskside support.
Host and assist thirdparty technicians.
Perform routine checks of computer rooms including monitoring temperature air conditioning cabling and general functionality.
Adhere to prescribed OSS governance which involves participating in meetings and following the escalation process among other responsibilities.
Follow OSS procedures as outlined in the Runbook Standard Operating Procedures (SOPs) and knowledge articles.
Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment.
Support process engineering & maintenance as related to nonstandardIT hardwarenonstandard systemsITrelated production equipment machine control issues etc.
Responsible for the setup and deployment of hardware of various types of software.
Your background
- Formal qualification in IT;
- At least 23 years of experience in a similar role;
- Excellent communication skills both written and verbal including the ability to communicate effectively with both business and technical audiences in Italian and English;
- Proactive and solutionoriented mindset;
- Ability to work independently;
- Flexibility;
- Service Now MS Office 365 Windows iOS Asset Management Tools.
More about us
We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.
Wide range of benefits:
Health insurance;
Pension fund;
Welfare;
Canteen.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
