Operations Manager - Flex
Operations Manager - Flex
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
Supports develops and executes the Companys strategies related to property management operations by directing their team members on the assigned portfolio of properties and by implementing and continually improving the policies procedures and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.JOB DESCRIPTION
Key Role Responsibilities:
- Develops establishes and executes the Companys strategies and practices related to multifamily property management operations providing the platform to enable assets to meet and exceed budgeted financial goals and achieve operational performance and people objectives.
- Develops and monitors budgeting and reforecasting processes for the property and oversees attainment of budgeted goals by analysing and evaluating financial statements and working with others to address and resolve gaps in the financial performance of the property.
- Develops strong relationships with key internal and external stakeholders and teams to foster efficient an
- Maintains productive crossfunctional collaboration to achieve agreed project deliverables.
- Ensures that the property meets the established operational financial and business performance goals by inspecting the property reviewing financial market and operational reports and developing and implementing appropriate action plans to achieve results.
- Reviews analyses and interprets competitor data that may impact the performance of the property and works with central teams to develop and implement sales and marketing plans that drive occupancy and revenue.
- Defines and establishes procurement requirements and relationships for operating supplies equipment and essential services.
- Provides supportive and inspiring leadership by interviewing hiring and training team members and by managing performance in accordance with Company policies values and business practices.
- Creates positive memorable experiences by exceeding customer expectations. Proactive in striving for continuous improvement through feedback.
- Ensures that the appearance and physical aspects of the property meets the Companys established standards through routine quality and safety inspections and communicates concerns and requests for capital as needed to maintain the asset performance.
Organisational Responsibilities:
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements organisational standards and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Practices proper safety behaviours in accordance with Company property and departmental policies procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions employee/visitor/resident injuries or accidents or other safety issues to appropriate individual(s).
- Identifies areas for improvement offers suggestions to improve efficiency and productivity and implements ideas that achieve operational excellence.
- Keeps abreast of current changes in technology processes and standards within the industry and area(s) of responsibility by attending internal and external training classes research and/or subscribing to the internet or other professional publications or utilising other appropriate method(s) to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.
Knowledge & Qualifications:
Graduate calibre or equivalent experience.
Strong proficiency in the use of Microsoft office packages including Word Excel and Outlook.
Strong proficiency in using business systems software preferably in the property or accommodation sector. Training will however be provided.
Strong practical understanding of Spanish legislation relating to tenanted property and buildings management or relevant qualification.
Experience & Skills:
Essential:
Senior level experience in the leadership and management of multisite operations ideally in a related industry sector e.g. leisure retail hospitality or the property sector where service through teams revenue and occupancy will all be key profit drivers.
Experience of bringing a new asset product or service to operational performance
Experience of working in multidisciplinary team environment
Strong commercial awareness and high level of capability and competence with financials.
Displays resilience when responding to changing schedules last minute and urgent requests
Excellent communication skills and the ability to work with impact and influence.
Highly regarded as a leader of people by direct reports.
A dynamic and confident leader with a customer service ethos.
Required Experience:
Manager
Employment Type
Full-Time
