Clinical Operations Manager
Clinical Operations Manager
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Job Description
When our values align theres no limit to what we can achieve.
At Parexel we all share the same goal to improve the worlds health. From clinical trials to regulatory consulting and market access every clinical development solution we provide is underpinned by something special a deep conviction in what we do.
Each of us no matter what we do at Parexel contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally we do it with empathy and were committed to making a difference.
Job Purpose: The Manager is responsible for the oversight of a team or group. This includes ensuring successful performance and delivery of his/her direct reports project deliverables on time with high quality. The Manager is responsible to resource client projects with suitably developed professionals and to retain and develop these professionals within Parexel. The Manager may also be part of a project team and be responsible for successful delivery of his/her own project deliverables on time with high quality. The Manager is responsible to promote new business by participating in project bids and client presentations as appropriate. The Manager is responsible to provide clinical consultation to project teams as needed. The Manager works independently under supervision of the Senior Manager Associate Director or Director.
Project Delivery Management and Oversight:
Monitor performance by close interaction with project leadership/functional leadership and ensure that ongoing/revised project documentation and correspondence is accurate and complete.
May be responsible for own assignments as project team member. This may include but not limited to taking the role of a senior level contributor on a project team and ensuring high quality and timely delivery of own deliverables generating study specific status reports for study teams Sponsors and/or management and attend project team meetings as required at the project level
Provide consultation facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget.
Manage and oversee team activities including appropriate resourcing of staff staff assignments quality control and efficiency of project deliverables Where assigned produce accurate resourcing plans in conjunction with appropriate Project Team Members including but not limited to facilitating appropriate resource identification and assignment and monitoring resource needs throughout the project as needed.
Serve as an ongoing liaison with Project Team Sponsor and management regarding performance of direct reports.
Performance Management Staff Development and Talent Management: Provide technical support to staff to ensure that they have the required knowledge to fulfill their duties Ensure direct reports meet departmental and project productivity and quality metrics by efficient of their project in line with project plan by conducting quality check of deliverables (e.g. on site visits Central File documentation) and take appropriate remedial action
Meet and aim to exceed client expectations by recruiting retaining and developing a skilled experienced and motivated team
Manage and develop the staff to ensure their performance meets and or exceeds both the business and their own personal goals/objectives through training mentoring and allocating staff according to their ability Support staff to improve their efficiency and effectiveness at prioritizing work and improving performance evidenced by the work produced client feedback audit results and QC measures
Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
Client Management and Business Development
Where appropriate may be tasked support efforts for generating business leads (client networking public speaking etc.
Where appropriate may participate in and contribute to Project bids including client presentations
Where appropriate may be responsible to coordinate client or account activities for department or function
Where appropriate take appropriate action following regular feedback sessions from clients technical groups
General Operations and Functional/Business Unit Management
Participate in and/or champion the implementation of Parexel and department system/standards improvement activities
Maintain an agreed level of productivity/billability and staff turnover Complete routine administrative tasks in a timely manner (e.g. timesheets training travel expense claims). Travel as needed.
Maintain a positive results orientated work environment building partnerships and modeling teamwork communicating to the team in an open balanced and objective manner
Maintain a working knowledge of and assure compliance with applicable ICH Guidelines Good Clinical Practices Regulatory Agency requirements Parexel SOPs and where applicable sponsor SOPs.
General Administration Manage Personal Competencies and Role Modeling May manage employees from multiple disciplines (e.g. in smaller countries) and act as role model for location. May serve as GMBA for a location or country Demonstrate leadership within department function or location. This includes taking an active role in departmental functional or location activities (e.g. management meetings) ensuring employees adhere to corporate policies and following up with management as appropriate
Skills:
Demonstrated ability to manage and motivate direct reports.
Language Skills:
Competent in local language and written English. Oral English competency is preferred.
Knowledge and Experience:
Substantial monitoring/data management experience or equivalent experience in clinical research with strong understanding & knowledge of clinical trials environment.
Education:
Educated to degree level (biological science pharmacy or other healthrelated discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience.
Required Experience:
Manager
Employment Type
Full Time
