Support Manager

Tasks and Responsibilities:

• Ensure compliance with occupational risk and prevention policies quality standards safety regulations (ISS) and environmental guidelines by implementing safe work practices and fostering a secure work environment.
• Actively contribute to a strong safety culture within APMT operations.
• Drive continuous improvement by applying Lean Methodology and promoting an incidentfree operational environment at terminals.
• Lead motivate and manage the operational team by structuring tasks setting priorities and ensuring high productivity through efficient utilization of labor and equipment focusing on:
  • Crane productivity
  • Vessel activity
  • Schedule Reliability
  • Inventory/Capacity
  • Documentation
  • Safety requirements
• Act as a deputy for the Operations Manager when required.
• Oversee and coordinate terminal planning and to ensure vessels meet berthing and sailing schedules taking proactive measures to address potential issues (consulting the Planning Manager on significant changes).
• Maintain a strong onground presence by conducting continuous quayside and yard activity inspections throughout shifts and preparing operational reports for management.
• Support staff development by monitoring performance providing feedback and implementing improvement plans to maximize efficiency.
• Work closely with the Customer Services Manager to evaluate and optimize operational procedures and systems.
• Contribute to the enhancement of processes methodologies and performance metrics within the terminals operations.
• Build and maintain strong relationships with internal departments external stakeholders and vendors by providing guidance support and strategic counsel on terminalrelated initiatives.
• Conduct regular process control checks and drive performance improvement initiatives.
• Generate and report Key Performance Indicators (KPIs) including weekly monthly and yeartodate terminal equipment utilization metrics.
• Provide daily briefings to the Operations Manager advising on current and upcoming operations as well as analyzing past performance.
• Conduct periodic performance reviews with direct reports to assess progress and identify areas for development.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE:

• Requires a university degree in Engineering Operations Management Logistics Business Administration or a related marine discipline. Alternatively marinerelated qualifications up to Master 1st Class or a minimum of two years of relevant experience in terminal operations.
• Minimum of 3 years in a management role within a container terminal environment.
• Strong knowledge of container terminal operations including vessel planning and .
• Expertise in vessel operations from planning to .
• Strong negotiation and conflict resolution skills.
• Proven leadership abilities with the capability to foster teamwork and collaboration to achieve objectives.
• Proficiency in terminal planning and control systems with advanced computer skills including Power BI.
• Ability to meet operational goals while developing and mentoring teams.
• Strong analytical and problemsolving abilities.
• Handson experience with data analysis process optimization and visualization tools (e.g. Power BI Tableau MicroStrategy).
• Understanding of databases data sources and application development.
• Familiarity with automation tools such as Power Automate or equivalent solutions

Additional Valuable Knowledge and Skills:

• Lean tools and methodology

Languages:

• Fluency in Spanish and English
• Additional languages will be considered a plus

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .