Implementation Specialist
Implementation Specialist
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$ 71000 - 90000
1 Vacancy
Job Description
Field Based Position Must reside near a Major Airport
About US
CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
In this role youll be the driving force behind our customers onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealers system utilization and their satisfaction with our tools and services. Implementation Consultant is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers users virtually and/or onsite.
Associates will meet with assigned dealership personnel virtually across the U.S Canada and the Caribbean to provide enduser consulting and training for our Accounting Solutions.
Working independently or as part of a team; consultants initiate coordinate and facilitate setup plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate accordingly; employing CDK Global implementation processes and procedures. You must be able to work in a fast paced environment a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision. You have a thorough understanding of one or more CDK Global work flows. You are seen as a subject matter expert in one or more CDK Global work flows and demonstrate the ability to make recommendations for
product and process improvement.
Responsibilities
Successfully consults installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts service accounting sales)
Prefer CDK Training experience in additional CDK Work Flows
Retail or training experience with competitive DMS software is an advantage
Required to be a Subject Matter Expert in the primary Work Flow
Queries customer to determine what functionality and configuration will satisfy the customers business needs and make appropriate recommendations
Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows functionality gaps product change requests and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
Thoroughly completes daily trip reports to document project status to key project stakeholders.
Facilitates work in process activities to begin training process and insure client golive readiness.
Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
Takes initiative to keep up to date and proficient on products processes and industry utilizing available learning resources.
Responds to participant questions and elaborates on training content using knowledge of products business processes and roles and responsibilities.
Applies adult learning theory to adapt delivery to learning styles of participants.
Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
Is sought out to mentor and train new associates or associates new to a product set.
Monitors and documents associate trainee progress and makes additional training recommendations.
Required to be able to perform role of lead on a project based on readiness determined by leadership.
Identifies and acts upon impactful project specific milestones and deliverables in lieu of onsite project leadership improving customer experience and overall project quality.
Performs other related duties as assigned.
Able to travel 25 including flying and extended driving
Available to fulfill periodic weekend travel and/or work requests
Flexible to nonstandard working conditions including standing and walking
Qualifications
4 or more years of experience in onsite training or implementation
6 or more years of Dealership and/or Automotive/Truck industry knowledge/experience
2 or more years of Retail Automotive Management experience required
2 or more years of CDK Retail Automotive experience required
2 or more years of CDK Retail experience in additional Work Flows preferred
Being Retailcertified in primary CDK Work Flow is required
CDK Retail certification in core Work Flow Add Ons is preferred
CDK Retail certification in additional Work Flows is encouraged
Trainer Performance Survey scores must be maintained above or significantly above team average
Trainer should be among those Trainers consistently requested for key training installations
Formal Training experience preferred
Valid Passport for North American Canada and Caribbean travel
Associates Degree or equivalent knowledge/experience
Must have a valid drivers license and eligible to rent a car
Ability to train
Ability to problem solve
Ability to resolve conflict
Ability to work independently
Ability to confidently make decisions
Ability to plan
Ability to influence
Ability to communicate
Ability to adapt
Ability to help customers manage change
Ability to display empathy
Ability to perform basic math functions
Ability to manage time
Salary Range: $71000 $90000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
