Service Designer
Service Designer
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1 Vacancy
Job Description
Management Level
ManagerJob Description & Summary
At PwC our people in software and product innovation focus on developing cuttingedge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.In user experience design at PwC you will focus on the process of creating and enhancing the overall experience that users have when interacting with a product system or service.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
As a Service Designer you will play a key role in defining maintaining and aligning the service vision across multiple teams. You will ensure that all digital and nondigital touchpoints contribute to a cohesive usercentred experience translating highlevel service strategies into intuitive UX/UI interactions. You will work across multiple Agile squads and business units ensuring alignment between business goals user needs and technical feasibility while driving service innovation and continuous optimisation.
Core Areas of Impact
Define & Maintain the Service Vision
Ensure all teams deliver a consistent seamless service experience across digital and offline channels.
Act as the guardian of service principles ensuring they guide product and design decisions.
Maintain alignment between service strategy product roadmaps and delivery teams.
Experience Mapping & Service Blueprints
Map endtoend journeys identifying crossteam dependencies and touchpoints.
Develop service blueprints that connect frontstage UX/UI interactions with backstage operational processes.
Ensure digital designs are informed by realworld service workflows.
CrossTeam Collaboration & Agile Alignment
Work across multiple squads to ensure UX/UI product business and technical/development teams are aligned.
Provide journeylevel insights that help UX/UI teams shape featurelevel designs.
Ensure backlog prioritisation considers holistic service dependencies.
User Research & DataDriven Decision Making
Conduct qualitative and quantitative research to validate service improvements.
Use datadriven insights to prioritise and refine user journeys.
Prototype and test servicelevel improvements to inform product development.
Facilitation & Stakeholder Engagement
Run cocreation workshops to drive alignment between design product technical/development and operations.
Collaborate with crossfunctional teams to resolve experience gaps and inefficiencies.
Service Optimisation & Continuous Improvement
Drive continuous iteration and optimisation based on user feedback and performance metrics.
Ensure the service evolves alongside changing business and user needs.
Key Responsibilities
Maintain and evolve the service vision ensuring product teams deliver a cohesive usercentred experience.
Define map and continuously refine endtoend journeys ensuring alignment across Agile squads and workstreams.
Develop service blueprints that connect UX/UI designs with backend systems workflows and customer support.
Act as a bridge between UX/UI product business and development teams ensuring the apps interface and interactions align with the overarching service vision.
Facilitate workshops and drive crossteam alignment to resolve dependencies and optimise workflows.
Conduct research and usability testing ensuring service improvements lead to measurable business and user outcomes.
Support backlog prioritisation balancing desirability (user needs) viability (business impact) and feasibility (technical constraints).
Advocate for serviceled decisionmaking ensuring that teams consider the entire ecosystem not just digital interactions.
Key Skills & Experience
Expertise in service design methodologies (journey mapping blueprinting systems thinking).
Ability to conduct highlevel design to define core service structures and flows before detailed UX/UI .
Experience aligning multidisciplinary teams (design development operations business).
Strong facilitation and stakeholder engagement skills with the ability to drive alignment across multiple squads.
Deep understanding of UX/UI principles and how interfaces connect to broader service flows.
Research and data analysis capabilities to inform evidencebased decisionmaking.
Familiarity with Agile delivery methods including product roadmaps backlog prioritisation and iterative development.
Travel Requirements
Up to 20Available for Work Visa Sponsorship
NoJob Posting End Date
April 17 2025Employment Type
Full-Time
