Dutch Wonderland Operations Manager
Dutch Wonderland Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
The ideal candidate should be a flexible multitasker with experience in theme park operations and strong verbal written communication and analytical skills.
We are currently looking for a:
Dutch Wonderland Operations Manager
Roles & Responsibilities:
Roles & Responsibilities:
Supervisory Duties:
Manage all aspects of the park operations team and all other assigned departments
Lead by example attitude and as a representation of Dutch Wonderlands core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor attendance materials and departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process people and/or profit
Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
Ensure that all required meals and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Departmental Duties:
Work with the General Manager to create and implement operating policies and standards for Park Services Security and all other operationsrelated departments.
Oversee the implementation and of department training programs to achieve compliance with industry standards. Write and refresh department training programs on an ongoing basis.
Responsible for preseason setup and winterizing the park for the offseason (including benches trash cans restrooms grounds landscaping and flags/banners).
Coordinate inseason landscaping maintenance gardening trash removal restroom midway and parking lot cleanliness.
Partner with the P&O team to ensure departments are wellstaffed and adequately trained. Responsible for establishing hiring requisition targets and communicating staffing needs.
Observe and report on park operating conditions and communicate trends and recommendations.
Establish goals and objectives for departments and track followthrough to ensure attainment.
Maintain constant vigilance to proactively identify potential hazards and inform park leadership of any concerns
Promptly notify the security team or the park operator of team member and guest injuries or emergencies
Develop review and maintain budgets and forecasts with the General Manager.
Establish and maintain positive working relationships with other managers in the park.
All other duties assigned by leadership.
Education and Experience:
Bachelors degree in business administration or similar discipline highly desired; equivalent combination of education and work experience will also be considered
3 years of progressive operationsbased experience with a minimum of 2 years in a supervisory capacity
12 years previous work experience related to an amusement theme park or water park industry highly desired.
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays open to close
Must possess a valid drivers license and a good driving record
Must possess exceptional customer service skills with an ability to resolve
questions problems issues and concerns in a positive and professional manner
Must possess a safetyoriented mindset and be fully committed to enforcing all other regulations policies and procedures
Ability to inspire motivate and successfully lead many team members
Must be able to speak with guests directly when other operations leadership is not available
Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong decisionmaking skills and be able to think creatively while maintaining accordance with all safety financial and regulatory constraints
Ability to analyze financial information costs inventory and sales to achieve maximum profit potential and address variances for a multimilliondollar facility.
Must be proficient in Microsoft Outlook Excel Word and Power Point.
Must exude professionalism discretion and confidentiality at all times
Physical Requirements:
Ability to stand walk and remain on feet for majority of the workday
Ability to remain sedentary for extended periods of time while using a computer
Ability to frequently stoop twist kneel bend squat or reach above shoulders
Ability to carry push pull lift and hold objects weighing 30 pounds or more
Ability to climb or descend stairs for some of the rides and attractions
Working Conditions:
This role will be based in both an office setting as well as frequent interaction with all outdoor and indoor areas of the park
Constant exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments
Team member benefits:
Why Palace Entertainment
We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:
Competitive compensation
Management Incentive Plan
Comprehensive health and wellness package
401k Savings and Investment plan
Free admission to Palace Parks in the continental US
Generous vacation and sick time
When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.
If youre ready to join our amazing team please visit our website at Work With Us tab to explore all of our open positions and exciting opportunities.
Do not miss the chance to spark your career now!
Required Experience:
Manager
Employment Type
Full Time
