Field Service Engineer- Central London 71676
Field Service Engineer- Central London 71676
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1 Vacancy
Job Description
Are you a customerobsessed Engineer who has a strong knowledge of both electrical and mechanical engineering Do you have a good understanding of pumps and a customerdriven mindset Are you focused on the quality and accuracy of your work always insisting on the highest standards
If the answer is yes then this is the job opportunity for you.
Location: Central London
What is the job about
Our Field Service Engineer role is ultimately responsible for the repair and maintenance of our pumps for our customers. Working either independently or in a team to address the customers requests in an efficient and professional manner.
You would need the ability to disassemble inspect troubleshoot repair and replace parts along with being able to reassemble pumps and pump systems.
Moreover you will be responsible for:
Advising the customer about shortcomings in the total system (preventing problems and offers a solution to these problems)
Identifying and providing solutions for service and warranty matters (special consultation with technical support may be required)
Preparing clear and complete service reports and ensuring that these are submitted on time (warranty claims working hours FAS etc.
Registering the identified product quality issues in the systems
Assisting in project installation support commissioning etc
Executing agreed maintenance services and SLA for service agreements
Provide feedback of relevant information to the respective stakeholders
Prepare inputs for quoting outofwarranty repairs
Continuous learning and development to build up handson service capability
Masters the use of service tools and equipment
Live the Grundfoss core values and take responsibility for your own actions colleagues partners and customers
H&S awareness (shown through Hazard observation risk assessment accuracy and safe system of work)
What do you need to apply
The ideal candidate would have experience in the industry or comparable environment A good knowledge of pump technology and ideally a technical education of electrical/mechanical engineering. Experience of working on diesel engines would also be desirable.
You also need:
Ability to work with processes and on projects
Adaptable to change
Accountable
Sales mindset
Business understanding
Handson service
Troubleshooting and diagnostic failure
Service tools and systems utilization
Digital Literacy
Communication skills with various stakeholders and customers.
Time management
Acts as a trusted advisor internally (Delivery Support Service Sales Sales PUs etc. and externally (End users Customers; ASPs)
Why Grundfos
Grundfos is the worlds leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units offices in more than 55 countries and over 19000 employees worldwide. Our skills commit us to pioneer solutions to the worlds water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do as we believe innovation is not only a business opportunity but an obligation. And what really matters to us is not shortterm profit but the impact we make. By becoming part of our united powerful team you too can drive this change no matter your role.
Furthermore we offer you:
Trusting collaborative and friendly culture
Endless learning possibilities
International environment that value worklife balance
Flexible working hours and a wide range of employee benefits and discounts
Access to internal training and great opportunities for individual development
Company van and tools
Door to door payment
25 days holiday bank holidays
If this job sounds appealing to you please send us your resume and motivation letter by clicking on Apply.
We look forward to hearing from you.
Employment Type
Full Time
