Danish-speaking Travel Advisor in Sweden

Job Description

Experience a careertransforming opportunity!

Our client is a global company specializing in technology and services that support the future of brands in over 70 countries. With some of the worlds largest and leading brands in their client base theres a good chance youve already interacted with one of their 440000 colleagues. Their employees deliver exceptional customer service to their clients customers helping them grow their businesses and build strong relationships.

If youre looking to be inspired and grow in your career we encourage you to apply for the role of Travel Advisor for SAS and join a network of employees around the world. You will be part of the team that creates exceptional customer service experiences for SASs private customers. In this role you will work from our clients office in Helsingborg Sweden.

About the role

Your daytoday work will involve supporting SASs Danish private customers with issues related to flight bookings payments and online services among other tasks. You will provide updates and share information about flight times available destinations and special requirements (such as wheelchair access or traveling with pets). Furthermore you will be an expert at planning and suggesting smart solutions to customers facing challenges like canceled or rebooked flights delays or changes in schedules. You will also assist with payments and refunds. Customer support will be provided via phone.

To thrive in this role

This is a fixedterm contract for 6 months with a chance of extension. We are looking for someone who is an excellent listener proactive and always striving to create an exceptional customer experience. You are naturally positive and energetic balancing professionalism with personality and engagement. You have strong verbal and written communication skills. You enjoy working independently and are flexible regarding changes in your workload. Stress tolerance is a crucial trait for thriving in this role.

• You are fluent in Danish (C1 and English (B2 both spoken and written

• You are available to work within the customer centers opening hours which are Monday to Friday from 07:00 to 19:15 and weekends from 09:00 to 18:15

• You can work onsite from our clients office in Helsingborg

• You are at least 18 years old

• You possess good computer skills

• Experience in customer service and/or the travel industry is an advantage

What we offer you

We will ensure you have the best opportunities to succeed in this role by providing a 7week training program with handson training and practical tasks so youre ready to handle cases independently. You will work with modern equipment and receive ongoing support to help you develop into an excellent customer representative. Furthermore youll receive regular feedback to aid your growth. Our client offers clear career progression opportunities with nearly 80 of their team leaders promoted internally!

• 7week training period

• Collective agreement with Unionen

• The opportunity to start something entirely new with engaged colleagues

• Good public transport connections with a centrally located office

• 25 paid vacation days per year an annual wellness stipend of 3500 SEK plus other benefits

• Internal career development programs

About the job

• Start dates:

• Contract type: Permanent fulltime contract with a 6month probation period

• Working hours: MondayFriday: 07:0019:15 and weekends: 09:0018:15 (shifts within these hours 40 hours/week)

• Location: Our clients office in Helsingborg Rnnowsgatan 8

Sound interesting to you
Interviews and the hiring process start immediately so apply today! We look forward to your application!

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Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.