Customer ServiceInside Sales Representative

Role Overview:

Tredit Tire and Wheel is dedicated to remaining a recognized leader in the supply of quality tire & wheel assemblies to Original Equipment Manufacturers and the Aftermarket. We are dedicated to a high level of integrity in all dealings with our customers vendors and employees. Our corporate culture is based on our belief that people are our greatest asset.

To remain a recognized leader we are seeking a Customer Service/Inside Sales Representative that is a motivated selfstarter dependable and teamoriented to provide the best customer experience. We are looking for someone who has strong communication skills attention to detail and time management. This position is responsible for supporting the companys sales goals through good customer service maintaining quality relations with existing accounts and providing sales support by performing the following duties.

This is not a remote position.

Duties/Responsibilities:

• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis through ongoing determination of customer requirements.
• Answer incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and surpass sales goals for the company.
• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.
• Maintains updated organized records on all assigned customers.
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Resolve customer concerns in an expeditious and tactful manner.
• Provides all aspects of administrative support for sales team.
• Performs other related duties as assigned.

Key Performance Indicators:

• First Response Time
• First Contact Resolution
• Customer Satisfaction

Why Join the Tredit Tire Team:

Tredit Tire and Wheel is a great place to work. Besides a great working environment and opportunities for growth through our promote from within program we offer our associates a competitive benefit package to include:

• Medical dental and vision
• Company paid basic life insurance shortterm disability and longterm disability coverage
• FSA/HSA available
• 401k retirement plan with company match
• Paid Time Off
• Paid Holidays
• Additional voluntary benefits available

What Tredit Tire is looking for:

• High school diploma GED or equivalent is required. Additional education preferred.
• 12 years prior customer service or inside sales experience.
• Strong proficiency in Microsoft Software (Outlook Word Excel) and Adobe.
• Knowledge working with Syspro or similar ERP software strongly preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service and time management.
• Ability to multitask prioritize and organize efficiently
• Ability to follow directions and work well in a team.
• Ability to quickly learn company products and terminology.
• Strong attention to details and the ability to perform repetitive tasks.

Tredit Tire and Wheel Company is an Equal Employment Opportunity (EEO) Employer.

It has been and will continue to be a fundamental policy of Tredit Tire and Wheel Company not to discriminate on the basis of race color creed religion gender gender identity pregnancy marital status partnership status domestic violence victim status sexual orientation age national origin alienage or citizenship status veteran or military status disability medical condition genetic information caregiver status unemployment status or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment.

Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.