Principal Technical Engagement Manager
Principal Technical Engagement Manager
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$ 220000 - 268000
1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Austin or San Francisco
About the role
The Technical Enablement Manager (TEM) is responsible for driving the successful adoption and utilization of the companys products or solutions by customers and partners. This role focuses on ensuring that clients are equipped with the necessary technical knowledge and resources to integrate and use the companys solutions effectively. The TEM works closely with customers internal teams (such as product engineering and customer success) and external partners to identify and resolve technical challenges during the onboarding process. By providing handson support training and guidance the TEM ensures seamless technical integration and accelerates the time to value for customers. Additionally the TEM plays a crucial role in identifying potential barriers to adoption addressing technical issues and fostering longterm customer success. Their work directly contributes to increasing customer satisfaction retention and the overall success of the companys solutions in the market.
Responsibilities:
1 Strategic Technical Leadership
Define and drive the Chinafocused technical enablement strategy ensuring alignment with regional business objectives and global product roadmaps.
Serve as the highestlevel escalation point for complex technical challenges related to network integration compliance and performance optimization in China.
2 Advanced Solution Architecture
Lead the design of customized deployment frameworks for enterprise clients addressing unique requirements of Chinas network ecosystem (e.g. hybrid cloud crossborder connectivity ICP compliance).
Advise Clevel stakeholders on longterm technical adoption roadmaps balancing innovation with regulatory constraints.
3 Ecosystem & Partner Enablement
Establish deep technical partnerships with key Chinabased cloud providers (Alibaba Tencent JD Cloud) ISPs and regulatory bodies.
Develop and deliver executivelevel workshops and certification programs for partners and enterprise clients.
4 Thought Leadership & Advocacy
Represent the company as a subjectmatter expert on Chinas networking landscape at industry events whitepapers and customer briefings.
Influence product strategy by synthesizing Chinaspecific market needs into global engineering priorities.
Examples of desirable skills knowledge and experience:
1 Mandatory Qualifications
12 years in technical leadership roles (e.g. Principal Solutions Architect Senior TAM or Consulting Engineer) with a focus on Chinas network/cloud infrastructure.
Proven track record of enabling largescale deployments (e.g. Fortune 500 enterprises hyperscalers or regulated industries in China).
Expertise in:
Advanced networking (SASE ZTNA edge computing traffic acceleration across GFW).
Chinas regulatory environment (CSL PIPL crossborder data transfer laws).
Local cloud ecosystems.
2 Leadership & Soft Skills
Bilingual executive presence (Mandarin & English) highly proficient at negotiating with both technical teams and Csuite.
Mentorship ability leads junior enablement teams and fosters a culture of technical excellence.
Diplomatic problemsolving navigates technicalpolitical challenges (e.g. vendor lockin data localization).
3 Preferred Background
Former roles at Global CDN/SASE providers (e.g. Akamai Palo Alto AWS Microsoft) with Chinamarket responsibilities.
Toptier cloud/ISP players (e.g. Alibaba/Microsoft/AWS Cloud China Telecom China Mobile).
Experience with sovereign cloud initiatives or governmentfacing projects in China.
4 Differentiators for Principal Level
Architect not just advisor: Designs reusable frameworks (e.g. China Network Readiness Playbook).
Trusted boardroom ally: Translates technical constraints into business risks/opportunities.
Compensation
Compensation may be adjusted depending on work location.
- For Colorado Illinois Maryland and Minnesota based hires: Estimated annual salary of $186000 $228000.
- For Bay Area based hires: Estimated annual salary of $220000$268000.
Equity
This role is eligible to participate in Cloudflares equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- Ondemand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs including parental pregnancy health medical and bereavement leave
What Makes Cloudflare Special
Were not just a highly ambitious largescale technology company. Were a highly ambitious largescale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customersat no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacycentric public DNS resolver. This is available publicly for everyone to use it is the first consumerfocused service Cloudflare has ever released. Heres the deal we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via email at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Manager
Employment Type
Full Time
