Customer Performance Manager MEA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
The Customer Performance Manager is responsible for administering and managing services contract fulfillment and . CPM is responsible to work with the services operations and teams to ensure contract scope is executed in a timely fashion. The Customer Performance Manager leads the relationship within their portfolio of key customers and coordinates regular relationship rhythm with internal stakeholders.Job Description
Roles and Responsibilities
- Own and manage customers complete contract portfolio including O&M Powerup and TSA Warranty
- Contract dispute/claim resolution or any other dispute resolution such as LDs/Bonus variable fees discussions cash past dues contract scope disputes discrepancies and any other contractual claim after COD (TSA/O&M)
- Host periodic contract reviews with key customers in the assigned portfolio with support of operational owners (Service Directors & Hub Managers) to present a comprehensive view of contractual services fulfillment for customer sites.
- Act as the single point of contact to the key customers for timely and satisfactory resolution of concerns
- Maintain all contracts related documentation including customer communications contract performance reports maintenance schedules TILs etc.
- Ensure Technical Information Letter (TIL) access to the customer.
- Ensure timely submission of contractual reports (including but not limited to availability report) to the customer.
- Respond to the key customers inquiries.
- Provide information and support for implementing CM&Us
- Contractual opportunity development (incl. business development opportunities) and risk identification (incl. risk profiling and mitigations)
- Synchronizing Customer and Contract events / demand with internal functions such as Field Service Sourcing and Engineering
- Contract technical / maintenance compliance and service fulfilment strategy
- Working in partnership with billing team and Service Director to track credit and invoice bonus and LD amounts.
- Respond to customer/contract disputes.
Qualifications Requirements & Experience
- At least 5 years experience within wind sector or other energy or industrial segments
- At least 5 years experience managing subcontractors
- At least 5 years experience with multiyear transactional contract interpretation/management (Parts Repairs and Service offerings and fulfilment Insurance and bank/parent guarantees Equipment operations/maintenance/overhaul/upgrade requirements and recommendations Upgrades Emergent Work offerings and fulfilment Assessments and mitigation strategies for commercial and fulfilment risk)
Desired Characteristics
- Wind industry or comparable energy technology experience.
- Fluent in English
- Customer focused: Excellent communication presentation and interpersonal skill
- Fluent knowledge of commercial finance legal and related regulations and law
- Proficiency in computer application skills
- Exposure to regulators (particularly safety regulators) is desirable
- A good teamwork leader in a dynamic energetic and complex environment equipped with quick learning capability and ownership
- Selfmotivated and able to work under high pressure
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Manager
Employment Type
Full-Time
