Rapid-Rehousing Manager

RapidRehousing Manager

ABOUT US

Founded in 1991 Hope Solutions formerly Contra Costa Interfaith Housing is avibrantandsocially responsive nonprofit agency that provides permanent housing and vital support services to over 2000 homeless or atrisk families and individuals in Contra Costa County. Over 40 faithbased communities support our work although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place If so please read on!

What are you passionate about

At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity respect compassion and humility.

Hope Solutions mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission

Learn more about us @hopesolutions

TEAM SNAPSHOT

Were adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.

Wed like to learn more about youapply for the role! Whats our team like

Heres a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of selfsufficiency for the homeless and atrisk families and individuals in Contra Costa County.

A FEW OF US...

DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking camping reading cooking and cheering at her kids games.

AlexChief Operating OfficerLives with his wife son and dog (and loves when the grandkids visit!. MSW and macro social worker who enjoys reading baseball (Go Giants! cooking hiking jazz and family time.

ChristinaChief Financial OfficerResides with her husband son two daughters and their dog. MPA NonProfit Graduate Certificate and 20 years in finance; enjoys traveling and family time.

BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing cooking gardening and traveling.

BillDirector of Properties and Support ServicesResides with his partner. Licensed Marriage and Family Therapist with 25 years experience working with underserved populations specialized training in somatic psychotherapy and endoflife care; enjoys reading gardening and meditation.

CaylaDirector of Evaluation and Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis dashboard creation and reading.

DebbieDirector of DevelopmentandExternal RelationsResides with her husband two teenagers and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

DominickDirector of ReEntry Housing and ServicesA fourthgeneration San Francisco native and father of four holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time he enjoys music travel nature cooking and quarterly wine trips.

JasmineConsulting Director of Strategic InitiativesResides with her husband three children and three dogs. MS in Organizational Leadership and Innovation; coconvener of the Multifaith ACTION Coalition and board member.

KristinaDirector of Human ResourcesResides with her spouse child and French Bulldogs. 20 years in leadership operations and people management; Bachelors in Business Administration SHRMSCP certified; enjoys family time lifting weights indoor cycling hiking and laughter.

MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son concerts reading and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; cochair for Hope Solutions DEIB Committee and board member.

TanyaDirector of Rapid ReHousing and NavigationResides with her husband daughter and two sons. Masters in Counseling Psychology with 15 years serving underserved populations; enjoys music comedy movies exercising and basketball.

WHO WE ARE LOOKING FOR:

The Rapid ReHousing Manager (RRM) will provide leadership supervision and oversight to the Housing Services staff delivering rapid rehousing services including housing location/placement and case management to homeless families enrolled in our Rapid Rehousing (RRH) Transition Age Youth (TAY) and other programs. The RRM will be responsible for quality assurance of the various programs with the goal of helping homeless consumers through the process of securing and retaining permanent housing after shortterm support is offered.

The RRM will maintain strong collaborative relationships with partner agencies involved in this program such as Contra Costa Countys Employment and Human Services Department the Health Housing and Homeless Department and other communitybased providers.

Supervisory Responsibility: Housing Navigators Case Managers and Education and Employment Specialists; Senior Housing Specialist.

WHAT WILL YOU DO:

Leadership Role:

• Active participation and contribution to the Hope Solutions Directors Team.
• Cultivate and maintain successful relationships with key stakeholders and County leadership including contract liaisons from each funder.
• Represent Hope Solutions with community stakeholders as assigned. May require evening meetings.
• Assist with the planning and implementation of new programs when opportunities arise.
• Attend Hope Solutions Board Meetings as directed.

Program Maintenance and Ongoing Development:

• In partnership with the Leadership Team leading the housing programs with meeting their outcome goals.
• Create or update program flow outreach materials tracking tools and communication systems for the programs.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Partner with the COO to design and maintain policies and procedures for the rapid rehousing programs.
• Hire onboard supervise develop and evaluate the Rapid Rehousing team providing weekly individual supervision meetings and overseeing a monthly team meeting. Review individual work plans and support team members to achieve work plan goals.
• Provide case conferencing of client cases strategize on the provision of services review action/housing plans and review service documentation.
• Support staff to employ the overall philosophy of Housing First and provide strengthbased and TraumaInformed services. Collaborate with the COO and Human Resources to identify and plan useful training for direct reports.
• Ensure compliance with policies procedures standards of practice and outcome measures for the program consistent with the contract.

Data Responsibilities:

• Ensure data quality in the HMIS system including but not limited to data entry reporting responsibilities financial reconciliation data analysis and working with county staff to update HMIS as needed.
• Ensure data quality in the internal Apricot system including but not limited to data entry reporting analysis and working with HS staff to update Apricot as needed.
• Review monthly and quarterly program data to ensure the program meets its targets and recommend course corrections as needed.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Submit all required paperwork and reports accurately and on time in accordance with administrative deadlines.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality protecting consumer rights advocating on consumers behalf and assuring consumer safety.

Cultural Responsiveness:

• Awareness of and aptitude to understand respect and adapt to cultural and identitybased differences within group environments appropriately and effectively.
• Experience fostering and reinforcing an environment that values unique experiences cultures personal humility and authenticity backgrounds and goals.
• Participate in and complete our new employee onboarding process which includes reading and discussing a short chapter in the book The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality adhering to HIPAA guidelines protecting consumer rights advocating on consumers behalf and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local state and federal regulations policies procedures standards of practice and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Take responsibility for program budget management in collaboration with Hope Solutions leadership staff.
• Utilize funds as needed and monitor usage data for reporting and program adjustments/planning.
• Oversee the administration of financial assistance needed by each family in their individualized plan.
• Assist with the creation and annual distribution of a standardized client satisfaction survey.
• Attend all required meetings including but not limited to Hope Solutions staff individual supervision consumer case conferences and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Oncall afterhours and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Position Qualifications:

• Passion for and demonstrated experience successfully supporting vulnerable populations especially homeless families or individuals with mental disabilities.
• Minimum of two years experience in the human service field preferably with housing retention barriers such as substance abuse mental health and/or income challenges.
• Masters degree or substitution of experience for education as follows: B.A. Degree and four years experience in the human services field (for a total of at least six years combined with the minimum of two years experience indicated above).
• Extensive knowledge of Contra Costa housing resources/real estate HIPAA HMIS and housing law is a plus.
• Bilingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle auto insurance valid California drivers license and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or thirdfloor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store childcare parks) up to mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers research resources on the internet and collaborate with community providers with calls/emails.
• Office setting activities are required such as typing on a laptop/computer to respond to emails entering case notes into a database and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds including furnishings for new residents files holiday gifts and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes including driving at night.

Compensation & Benefits:

• Flexible dynamic work environment.
• 100 premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays plus 3 floating holidays.
• Ability to accrue 24 weeks vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equalopportunity employer. If youre a good fit we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Required Experience:

Manager