Member Services Specialist
Member Services Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As a Member Services Specialist youll play a vital role in supporting our software customers by serving as an extension of their Accounts Receivable and Member Management teams. Youll be the friendly helpful voice members hear when they need support with billing membership changes and account resolution. This role blends customer care with financial operations all powered by Daxkos software tools.
Your daytoday will include managing billing data resolving account issues communicating with members and ensuring accurate and timely followup. Youll be part of a supportive team that values collaboration growth and delivering exceptional service.
The schedule for this role will be MondayFriday 10 am7 pm CT. This will be a hybrid position.
What Youll Be Doing:
- Communicate with members via email and phone (both inbound and outbound)
- Handle a high volume of calls with professionalism and care
- Respond to member inquiries promptly clearly and empathetically
- Calmly and effectively manage conversations with concerned or frustrated members
- Review member accounts and resolve billing issues using Daxko software
- Ensure financial records are accurate and uptodate
- Support billing and reconciliation processes
- Generate reports using our software tools as needed
- Follow established policies compliance requirements and standard procedures
- Meet and exceed individual and team performance goals
- Participate in ongoing training to strengthen product knowledge and service skills
- Collaborate with teammates and crossfunctional partners
Qualifications :
What You Bring:
- Strong communication and active listening skills
- A natural ability to empathize and provide toptier service
- Critical thinking and problemsolving skills
- Confidence using computers and multitasking across systems
- Selfmotivation time management and a proactive mindset
- Ability to thrive in a dynamic fastpaced call center environment
- High attention to detail and accuracy
Required Qualifications:
- High school diploma or equivalent
- At least 6 months of customer service or similar experience
- Comfortable using a PC and navigating multiple systems
- Familiarity with CRM software (Salesforce experience a plus)
Preferred Qualifications:
- Bachelors degree
- One or more years of customer service experience
- Multilingual abilities (especially Spanish or other commonly spoken languages)
- Experience resolving escalated customer concerns
Additional Information :
#LIHybrid
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our fulltime team members. Some of our favorites include:
Flexible paid time off
Affordable health dental and vision insurance options
Monthly fitness reimbursement
401(k) matching
NewParent Paid Leave
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
