Chief Technical Officer

The Chief Technical Officer (CTO) is a senior leadership position responsible for steering the overall technical strategy overseeing technology operations and ensuring the successful delivery of solutions and services. This individual will work closely with internal teams customers and suppliers to lead architectural planning implementation support services and vendor management across a range of platforms and technologies. The ideal candidate will combine deep technical expertise with strong leadership and strategic insight.

Key Responsibilities:

Solutions Architecture

• Lead technical architecture design and planning.
  
• Conduct technical scope sessions with clients and internal teams.
  
• Manage and participate in customer and supplier meetings for requirements gathering and strategy alignment.
  
• Design detailed implementation and contingency plans.
  
• Oversee testing deployment and of technical solutions.
  

Customer Success Consultants

• Act as a senior advisor on complex client projects and initiatives.
  
• Deliver advanced training and mentorship to the Customer Success team.
  
• Review and support the development of technical proposals and RFP responses.
  

Support Oversight

• Provide senior advisory support on technical escalations.
  
• Develop and conduct training programs for support staff.
  
• Oversee incident management for both server and supplier issues.
  
• Drive development and enforcement of Standard Operating Procedures (SOPs).
  
• Handle service reconciliations escalations and reporting.
  

Domains Management

• Provide leadership in consultation scoping implementation administration and ongoing management across all domainrelated projects.
  

Vendor and Platform Oversight

Microsoft Tenant & Supplier

• Full lifecycle involvement: consultation scoping implementation administration and management.
  
• Manage Microsoft portals pricing administration and handle supplier queries and escalations.
  

Silicon Sky Tenant & Supplier

• Oversee product consultation implementation tenant administration and supplier management.
  
• Handle pricing and supplier portal operations.
  

Sophos Tenant & Supplier

• Endtoend management from product consultation to supplier engagement.
  
• Ensure platform and security implementations meet industry standards.
  

Nable Cove Data

• Full responsibility for consultation implementation administration and management.
  
• Consultation on products and services
  
• Scoping
  
• Implementation
  
• Administration
  
• Management
  
• Work with technical staff to maintain performance integration and platform compliance.
  

Nable Mail Assure

• Consultation on products and services
  
• Scoping
  
• Implementation
  
• Administration
  
• Management
  

Connect

Lead consultation proposal development scoping and management for Fresh Service solutions and related integrations.

Networking Solutions

• Cambium Unifi Grandstream (Tenant)
  
• Provide consultation and scoping services.
  
• Manage ongoing operations and system enhancements.
  

Internal Operations

• Oversee internal systems including:
  
• Kaseya Autotask
  
• Kaseya VSAX
  
• Kaseya Quote Manager
  
• CloudQuote
  
• Administer hosted environments and lead internal project advisory functions.
  
• Support PR and marketing with technical content development and strategy.
  

Requirements

Qualifications:

• Bachelor s or Master s degree in Computer Science Information Technology or a related field.
  
• Minimum of 8 10 years of experience in a technical leadership or architectural role.
  
• Proven experience with multivendor environments (Microsoft Sophos Silicon Sky Nable Cambium Unifi Grandstream).
  
• Deep understanding of SaaS platforms security systems and cloudbased services.
  
• Experience managing support teams professional services and vendor relationships.
  

Key Skills & Competencies:

• Strategic thinking with the ability to translate business needs into technical strategy.
  
• Exceptional communication and stakeholder management skills.
  
• Strong analytical problemsolving and decisionmaking abilities.
  
• Experience in contingency planning and risk management.
  
• Expertise in project and change management.