Trade Support Analyst
Trade Support Analyst
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Are you seeking a position within a growing company Broadridge is hiring! Our mission is to attract develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver awardwinning services to our customers and ultimately build customer value. Were seeking a Support Analyst to join our Portfolio Management and Loan Management Client Service team. You will have the opportunity to work with Broadridges innovative products and top tier clients
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to our Houston TX officeandgiven the flexibility to work remotely 23 days a week.
Responsibilities:
Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloudbased proprietary software.
Research fronttoback office issues and questions pertaining to trade entries order management portfolio performance reporting compliance data feeds and reconciliations with the appropriate level of urgency and communication.
Ensure an excellent client experience by providing proactive timely and effective communication regarding the impact status and next steps of the issues reported.
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
Prioritize multiple client inquiries with different SLAs in a fastpaced environment.
Manage client production upgrades by interacting with QA development the client and assist with user acceptance testing before upgrading the Production environment.
Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Qualifications:
1 years of professional work or Internship experience in a trade support or Loan Management type role preferred
BS or Masters degree in Accounting Finance or related field
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment
Experience with Salesforce Jira and Confluence is a plus
Bonus Eligibility:Bonus Eligible
Benefits Information:Please visitfor more information on our comprehensive benefit offerings
#LIEP1
#LIHybrid
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
