Manager Observability and Automation

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

ABOUT THE ROLE

We are seeking an experienced and strategic Manager Observability & Automation to lead the evolution of our monitoring alerting and automation capabilities during an exciting period of transformation. Reporting directly to the Director Network Voice & Observability you will be at the forefront of our transition to a new Managed Service Provider (MSP) and the launch of our 24/7/365 Operations Center. You will also be responsible for leading a team of 35 seasoned engineers ensuring their growth and development. This role is pivotal in ensuring the reliability performance and continuous improvement of our hybrid IT infrastructure as we support and scale our rapidly expanding business.

Core Responsibilities for this Role:

• Observability Leadership
• Lead the deployment management and maintenance of observability platforms to monitor critical infrastructure utilizing tools like NPM NCM APM SAM NTA and Packet Brokers to observe and analyze traffic and infrastructure.
• Integrate observability solutions with ServiceNow ITOM for event correlation and automatic incident ticket generation.
• Collaborate with the Service Management Team to ensure accurate and uptodate data in the CMDB (Configuration Management Database).
• Manage and optimize the monitoring of systems ensuring that all critical infrastructure is effectively monitored and that appropriate teams are notified promptly in case of outages.
• Work crossfunctionally to ensure observability systems support the organizations operational requirements and provide actionable insights into performance availability and security.

• Automation Initiatives:

• Lead the deployment and management of automation platforms such as Terraform Ansible and CloudFormation ensuring smooth automation of infrastructure provisioning and management.
• Develop and maintain automation scripts in alignment with organizational needs working proactively and in response to requests from internal teams.
• Ensure that automation workflows and scripts are optimized efficient and aligned with engineering best practices.
• Collaborate closely with crossfunctional teams to determine automation requirements aligning engineering efforts with business needs and maximizing the use of engineering time.

• Collaboration & Leadership:

• Foster crossteam collaboration to determine task and monitoring priorities ensuring that critical infrastructure is handled expeditiously and effectively.
• Lead mentor and support a team of observability and automation engineers driving performance and professional development.
• Work with internal stakeholders to understand infrastructure monitoring and automation needs ensuring that the team delivers solutions that meet requirements.

Required Qualifications

• 7 years experience managing observability and automation platforms with expertise in tools such as ServiceNow ITOM OpsCenter SolarWinds Dynatrace LogicMonitor Ixia Terraform Ansible and CloudFormation.
• Deep knowledge of CI/CD pipelines and a proven track record of managing and optimizing integration deployment and automated testing throughout the software development lifecycle.
• Strong understanding of infrastructure as code (IaC) practices with handson experience using tools like Terraform Ansible CloudFormation and Jenkins.
• Proficiency in version control systems such as GitHub and Bitbucket ensuring secure and efficient code management and collaboration.
• Solid knowledge of programming concepts and languages including Python PowerShell YAML and JSON.
• Expertise in observability tools like NPM NCM APM SAM NTA and Packet Broker platforms with a focus on integrating monitoring solutions with ITSM tools like ServiceNow.
• Experience with crossteam collaboration effectively determining task and monitoring priorities to ensure critical infrastructure and incidents are handled with urgency and precision.
• Strong leadership skills with experience in managing teams mentoring engineers and driving performance and collaboration.

Preferred Qualifications

• Experience with ITIL or similar IT service management frameworks.
• Familiarity with cloud platforms (AWS Azure GCP) and modern cloudnative observability and automation practices.

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $140K to $160Kand will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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