Trust and Safety Supervisor
Trust and Safety Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule: Onsite (Clark)
Shift: Shifting Schedule
Start Date: ASAP
Responsibilities:
- Ensures that the Wellness program and associated
- Minimum Wellness Standard are implemented and maintained.
- Contributes to MBR QBR and HBR meetings with internal and external stakeholders and
partners. - Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
- Attends client meetings.
- Data gathering and analysis to measure effectiveness of the program content and initiatives.
- Maintains records documentation and reports for all wellness activities at site.
- Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
- Manages client reporting requirements.
- Manages internal reporting requirements.
- Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
- Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
- Works with the global research team on all matters of wellness research
Qualifications:
- Bachelors degree in psychology counselling or related field
- With leadership experience in the contact center or BPO industry
Employment Type
Full Time
