Product Support Engineer
Product Support Engineer
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Job Description
Join a leading cybersecurity firm committed to safeguarding critical business data and applications in both cloud and onpremise environments. Were seeking a seasoned Application Security Specialist to strengthen our team support our clients and drive security innovation.
Key Responsibilities:
Provide expertlevel support (Level 2/3 for application security collaborating
with customers partners and internal teams.
Troubleshoot complex technical issues including performance bottlenecks
system crashes and security vulnerabilities.
Deliver training sessions and create educational content to enhance team
knowledge.
Manage customer escalations offering effective solutions while adhering to
service level agreements (SLAs).
Analyze support trends and work with product teams to improve our security
offerings.
Mentor junior engineers and contribute to the knowledge base with guides and
technical articles.
Required Skills:
8 years in technical support specializing in network security and operating
systems (Linux/UNIX).
Strong understanding of internet security TCP/IP HTTP firewalls and cloud
ecosystems (AWS Azure GCP).
Proficiency with tools like Wireshark OpenSSL and curl.
Excellent communication and problemsolving skills.
Ability to quickly grasp and apply new technologies and processes.
Preferred Qualifications:
Experience in scripting (Perl Python Shell) and knowledge of CRM systems
(Salesforce Jira).
Employment Type
Full-Time
