AU Success Partner Night Shift ZR722JOB
AU Success Partner Night Shift ZR722JOB
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1 Vacancy
Job Description
AtPeoplePartners we are on a mission to transform the way businesses build andretain highperforming teams. As a leading outsourced talent solutionsprovider we partner with global clients to deliver strategic staffing andrecruitment solutions. Our clientcentric approach is what makes us different we dont just fill roles we create success stories! Learn more at .
Are youpassionate about client success retention and revenue growth Do you thrivein a role that blends relationship management business development andproblemsolving If so this role is perfect for you! We arelooking for aSuccess Partner to join our Durbanbased team and manage ourAustralian client base. Reporting to the Head of Sales (South Africa) you willplay a pivotal role in:
- Driving organic growth throughproactive client engagement.
- Ensuring high client retentionby addressing challenges before they escalate.
- Increasing client replacementtowards attrition to sustain and grow revenue.
- Client Onboarding & Success Management Guide clients throughonboarding ensuring they have the best experience with PeoplePartners from dayone.
- Regular Client Engagement Conduct catchups audits and strategysessions to identify challenges and opportunities.
- Proactive ProblemSolving Hear the whispers before thescreams act on early signs of dissatisfaction to prevent churn.
- Revenue Growth & Upselling Identify opportunities for clientsto expand their teams through referrals reengagement and crossdepartmentstaffing.
- Client Advocacy & Feedback Drive a high Net Promoter Score(NPS) by delivering exceptional service and ensuring continuous improvement.
Requirements
- Matric Bachelor degree in Business Development or a relatedfield.
- At least 3 years of experience in client relationship managementaccount management or business development (ideally in BPO staffing ortalent solutions).
- A selfmotivated adaptable mindset with a passion for clientsuccess.
- Strong ability to drive growth and retention through high levels ofcustomer service.
- Proficiency in ProblemCentric Selling: Expertise in identifyingclient needs and pain points through detailed discovery processes.
- Track Record in Upselling: Demonstrated ability to leverage clientinsights to craft solutions that enhance client value and boost revenue.
- Exceptional Communication Skills: Superior verbal andwritten communication abilities crucial for negotiations and highleveldealings.
- Exceptional problemsolving and negotiation skills.
- Techsavvy and able to analyze data to inform client strategies.
- Availability to work overnight hours 12:00 AM 09:00 AM SAST) toalign with our APAC/AU client base.
- Experienceworking with an AU/APAC client base.
- Background insales talent acquisition or HR consulting.
- Familiaritywith CRM tools and customer success metrics (e.g. organic growth targetsattrition rates).
Benefits
- Onsite setup
- Companyprovided equipment
- 21 Leave Credits
- Birthday Gift
- Loyalty Gift
- Christmas Gift
- WorkLife Balance
- Active employee engagements physically such as Christmas Party & Team Building and virtual events such as townhall with prizes.
Employment Type
Full-Time
