Firstmark Services Representative II Specialty Team C
Firstmark Services Representative II Specialty Team C
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Salary Not Disclosed
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients success and deliver a positive experience to their customers. Maintain compliance standards through the review and completion of various tasks. This includes system processing and reconciliation. Participate in meetings and represent the area on committees and project teams. Serve as a mentor and resource for management and staff.Must reside within a 60mile radius of Lincoln NE or Brownsville TX.
Hourly Pay Rate: $13.50
Job Responsibilities:
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
- Performs loan documentation reviews for consumer loans based on the programs guidelines and regulatory standards.
- Communicates with team members supervisor lenders and customers in an effective manner to facilitate the appropriate exchange of information necessary to meet documentation requirements.
- Will be responsible for communicating professionally directly with our lender clients.
- Will be responsible for tracking and processing tasks in a timely manner.
- Identify trends and problems and proactively take steps to resolve.
- Will be working directly with customers to guide them through the processes supported; Forbearances SCRA Military Benefits Repayment Plans Death Notifications Disability Notifications.
- Research and resolve complex and unique accounts.
- Work with internal and external customers; resolving issues.
- Work on special projects as assigned by leadership team.
- Work with team to meet and exceed department goals and objectives.
- Research and provide support for audit related requests.
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
