drjobs Help Desk Technician

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Houston, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

QUALIFICATIONS:

1. High school diploma or GED equivalent.

2. Computerrelated experiences and required software experience with the following: Windows 7 Windows 8 Windows 10 MS Office Internet Explorer and Google Chrome.

3. Preferred Software experience with the following: iSupport Service Request Software eSchool Plus E mail software (Microsoft Outlook preferred) and reimaging software.

4. Hardware experience preferred including computer and printer setup (both local and network connectivity) tablet devices projectors display boards and additional peripherals.

5. Previous experience in a Technical Customer Support Call Center preferred.

6. Previous experience in a Campus Technology Support role preferred.

7. Possess the ability to work under pressure and regularly meet deadlines.

8. Strong oral and written communication skills.

9. Genuine interest in helping others.

to pursue additional training and professional growth.

A Certification.

TERMS OF EMPLOYMENT:

230 days

SALARY/PAYGRADE:

$46733.70 TC3

Salary Range (based on experience) as set by the Board of Trustees for the school year

ESSENTIAL FUNCTIONS:

1. Log all requests for support from district personnel either by phone or by walkups on call tracking software. This log should begin upon initial contact with the customer and end when the customers service entry is resolved to afford accurate reflection of the time spent in providing resolution.

2. Provide problem resolution within established time frames using problem solving telephone and customer service skills along with documenting issues and steps taken to achieve resolution into the call tracking system (iSupport).

3. Provide technical support of hardware across the district with a special emphasis on assisting with district wide reimaging projects and remote management of district equipment for high level issue resolution.

4. Provide technical support of software support of instructional and administrative applications across the district.

5. Provide first level technical support of networks across the district.

6. Install software for instruction and administrative applications.

7. Research creative solutions to existing and future needs.

8. Resolve technician problem calls service requests and chat requests within established time frames to meet Service Level Agreements (SLA).

9. Provide first level technical support to Technology Assistants.

with other duties of the Technology Services office as assigned by the Performance Excellence Manager.

and reliable attendance is an essential job function.

WORKING CONDITIONS:

Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress; tolerate moderate noise levels; work with frequent interruptions. Repetitive hand motions; prolonged use of computer.

APPLICATION INFORMATION:

Human Resources

Phone:

DEADLINE TO APPLY:

Until filled

Applications will be reviewed

Not all applicants will be interviewed

Hiring Managers may choose to email you regarding this
application. Please monitor your email regularly for any communication.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.