The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren and Lotus) across 4states (Georgia South Carolina North Carolina and Florida)
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations Holiday Pay PTO pay
Career advancement opportunities promote from within
Discounts onproducts and services
Family owned and operated
Long term job security
Responsibilities
Answer customer calls and establish followsup with sales appointments
Respond quickly to internet phone and live chat inquiries using email scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or noshow
Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Strong Phone Skills ability to communicate effectively through various means
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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