Customer Solutions Manager Claims
Customer Solutions Manager Claims
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Job Description
As the Manager Customer Solutions youll lead a dedicated team in managing customer remediation activities ensuring we meet our customers needs with integrity and excellence. Youll collaborate with key stakeholders contribute to strategic initiatives and help shape the future of our customer solutions all while staying true to our risk management framework and customer philosophies.
Your duties will include:
- Lead Customer Remediation Activities: Oversee the timely delivery and implementation of customer remediation initiatives ensuring adherence to TALs remediation policies.
- Stakeholder Engagement: Work with stakeholders to integrate Customer Solutions Analyst resources into risk governance and management processes.
- Support Claims Business: Help the Claims business identify risks develop process controls and improve operational resilience through small to mediumscale projects.
- Team Leadership: Develop and coach the Customer Solutions team fostering a culture of collaboration and performancedriven success.
- Drive Positive Risk Culture: Promote a strong positive risk culture within the Claims business while contributing to Claims Risk Committee papers.
Qualifications :
- Industry Experience: 3 years in financial services or life insurance with strong operational knowledge of the Claims business unit and TAL procedures.
- Technical and Analytical Skills: Proficient in MS Excel & PowerPoint experienced with life insurance administration systems and strong data analysis capabilities.
- Effective Communication: Excellent written and verbal skills to clearly articulate technical issues to business stakeholders.
- Stakeholder and Relationship Management: Strong influencing negotiation and relationship management skills.
- Regulatory Knowledge: Familiarity with relevant legal and compliance requirements including APRA and the Life Act in the life insurance sector.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Additional Information :
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people individuals from all backgrounds including those with caring responsibilities people living with disability and individuals from the CALD and LGBTQI communities to apply. Even if you dont check every box in the criteria above we encourage you to apply today or get in touch with us here.
To provide you with the best experience we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey please read our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based the land of the Gadigal people of the Eora Nation and recognise their deep connections to the land sea and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past present and emerging.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
