Front of House Supervisor
Front of House Supervisor
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$ 68000 - 70000
1 Vacancy
Job Description
At PEJU we strive to be the highlight of every guests visit to Napa Valley and our Front of House Supervisor is fundamental in creating a positive and memorable experience for visitors to our winery. The Front of House Supervisor embodies PEJUs valuesquality an entrepreneurial mindset openness respect and integrity and uses these values to lead by example demonstrating a great attitude easily adapting to sudden changes and solving problems on the go. Working closely with the Hospitality Manager the Front of House Supervisor serves an integral leadership role supervising a large sales staff is involved with achieving PEJUs Tasting Rooms sales goals meeting daytoday objectives and fostering a collaborative and spirited team environment. Additional responsibilities include training mentoring and the supervising of scheduled Tasting Room staff. This position requires a proactive resultsoriented individual who promotes exceptional hospitality exhibits a strong work ethic and maintains a passion for outstanding sales results. Other duties as assigned.
- Greeting and welcome visitors providing excellent customer service.
- Provide leadership in all aspects of guest sales and guest hospitality by always modeling the highest level of guest service and focused sales behavior.
- Assist customers in choosing wines and answering inquiries about the winery and its offerings.
- Handle customer concerns or issues with professionalism and focus on resolution.
- Manager of the Day (MOD) assignments which includes all duties pertinent to effectively managing guest relations and open & closing duties. Oversee the daytoday operations of the Tasting Room ensuring it is clean organized and wellmaintained.
- Educate customers on the winemaking process different wine varieties and food pairings.
- Sales and Upselling: Share techniques with the team.
- Promote wine club membership events and other offerings to boost sales.
- Implement strategies to increase average transaction value through effective upselling
JOB QUALIFICATIONS:
- Deep knowledge of and commitment to excellence in wine hospitality and guest experiences. Associates or twoyear college degree and/or related experience and training.
- One or more years experience in a winery restaurant and/or retail wine. Deep understanding of wine and food and consumer insights.
- One or more years of management or supervisory experience.
- Demonstrated leadership with expertise in developing inspiring and building engagement and trust with employees.
- Proficient in Microsoft Office Suites (Outlook Word Excel).
- Excellent verbal and written communications skills.
- Ability to embrace change and deliver top results no matter the obstacle.
- Ability to project credibility in an honest genuine and professional manner.
- Excellent organizational and followup skills.
- Ability to work a flexible schedule that includes evenings weekends and holidays as required.
- TIPS certification.
- Food Handler certification.
Required Experience:
Manager
Employment Type
Full Time
