Shelter Support Staff - William Booth Center

Location: William Booth Center 811 Maynard Ave S Seattle WA 98134

Schedule: FridayTuesday 10:00pm6:30am

Pay:$25.05/hour

Status: Regular FullTime/NonExempt

The Shelter Support Staff are responsible for completion of various assigned tasks including but not limited to scheduling client intakes via telephone referral conducting client interviews and processing guest intake data and conducting security rounds. The Shelter Support Staff works closely with participants of the William Booth Center Program. Whether providing basic needs services or deescalating negative client interactions the position receives daily supervision from the William Booth Center Program Manager Supervisor or designated assistant.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support information and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment to include compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility for the purpose of identifying and initiating appropriate action (correction reporting etc. of hazards inappropriate behavior needed repairs or other notable condition.
• Respond to emergency situations that may arise making independent decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police fire emergency medical and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation support and supervision to volunteers.
• Assist with the orientation and training of new staff volunteers and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms and reports in prescribed format.
• Comply with Salvation Army procedural requirements including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water coffee snacks for guests when available.
• General cleaning (including mopping sweeping wipe down) of facility bathrooms sleeping area and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred.
• WA Drivers License preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description.

A generous benefits package is included with fulltime positions: paid holidays vacation time sick time and medical vision and dental insurance.

Health Insurance: Low biweekly premiums for employeeonly coverage Kaiser HMO for those residing in a Kaiser service area Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employerpaid life insurance policy covers employees. Voluntary supplemental life shortterm and longterm disability plans are available.

Retirement Plans: Employerfunded Money Purchase Pension Plan (Defined Contribution Plan) 50 vested at five years eligible service time. Plus an employeefunded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one eligible for use after three months service time.

Paid Vacation:

• Two weeks annually accruing from day one for nonexempt positions.
• Four weeks annually accruing from day one for exempt positions.
• Accrued vacation is eligible for use after six months service time.

Paid Holidays: 13 designated holidays 1 floating holiday per year

The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Required Experience:

Staff IC