Pensions Administrator

Were recruiting for a Pension Administrator to join us to deliver a firstclass customer experience throughout the life of their policy. Were offering a competitive base salary of 25500. You will work 9am 5pm Monday to Friday with a requirement of 2 days per week in office. 

You will maintain scheme data and administer individual member records handling all aspects of customer claims efficiently and effectively to ensure customer satisfaction.

What youll be doing:

• Claims Service: Provide efficient claims service by understanding each pension scheme performing calculations and communicating benefits clearly
• Quality Checking: Implement effective quality checks to review customer outcomes and identify foreseeable harm
• Customer Information: Ensure customers receive tailored information to understand communications and required actions
• Training Delivery: Target training to help staff understand their obligations and provide clear information and support to customers
• Service Provision: Organize and manage service provision to prioritize customer claims and complaints
• Workflow Recording: Accurately record workflow and perform quality checks according to the prescribed QA framework
• Conduct Risk: Embed conduct risk principles into daily operations to deliver good customer outcomes
• Customer Outcomes: Act in good faith to deliver good outcomes for customers avoiding foreseeable harm and supporting vulnerable customers

Qualifications :

Who were looking for:

• The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in our fulltime officebased induction for a couple of weeks so youll have the tools you need before you start helping our customers and clients 
• People who love helping people! People who challenge positively commit together and act decisively!
• Strong communication and administration skills and passion to support customers whatever their personal circumstances 
• Confidence in using a desktop or laptop and experienced in using MS Office 

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime