Call Centre Operations Manager
Call Centre Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A growing organization in the health and wellness space is seeking a driven Operations Manager to lead a dynamic call center team. This role offers the opportunity to transform service delivery enhance customer satisfaction and drive real impact.
If youre passionate about motivating teams improving service quality through datadriven decisionmaking and growing a highperformance culture this ones for you.
Duties & Responsibilities
- Relevant university degree
- Minimum 3 years in a call center managerial or supervisory role (preferred)
- Industry experience in Pharmaceuticals / Pharmacy is advantageous
- Strong data analysis and Excel skills this is crucial
- Ability to multitask remain calm under pressure and make decisive calls
- Proficiency in Microsoft Office and call center tech systems
- Drive KPI performance and operational excellence (hourly daily monthly)
- Recruit train coach and lead call center agents
- Analyze call center data to improve service delivery and efficiencies
- Handle escalations coach teams through complex issues and manage team meetings
- Develop and implement process improvements
- Monitor service levels and ensure goals are met
- Collaborate with senior management on strategy and goal setting
- Support agents and operations with ad hoc tasks and projects
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If you have not received a response within two weeks please consider your application unsuccessful. Your profile will be kept on our database for future roles.
For more information contact:
Frankie Deppe
Package & Remuneration
Required Experience:
Manager
Employment Type
Full-Time
