Line of Business: Other
CSR for Readymix
About Us
Heidelberg Materials is one of the worlds largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9000 employees.
What Youll Be Doing
- Respond to inbound customer calls emails and chat inquiries in a professional and timely manner.
- Resolve customer issues by identifying problems researching solutions and implementing effective responses.
- Document interactions and update customer accounts in our system with accurate details.
- Collaborate with other team members to ensure a seamless customer experience.
- Maintain uptodate knowledge of company policies products and services.
What Are We Looking For
- Customer service experience: Minimum 12 years in fastpaced roles such as heavy call centers.
- Excellent communication skills: Clear professional verbal and written skills to connect with customers effectively.
- Problemsolving abilities: Ability to think on your feet handle multiple inquiries and resolve issues efficiently. Comfortable navigating technology and learning new tools quickly.
- Empathy: A customerfirst attitude with a genuine desire to help others.
- Team spirit: Ability to work collaboratively with colleagues to meet goals and improve processes.
Work Environment
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
What We Offer
- Competitive base salary $64500 $67615
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs including:
- Medical Dental and Vision along with Prescription Drug Benefits.
- Health Savings Account (HSA) Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
- AD&D Short and LongTerm Disability Coverage as well as Basic Life Insurance.
- Paid Bonding Leave 15 days of Paid Vacation 40 hours of Paid Sick Leave and 10 Paid Holidays.
Equal Opportunity Employer Minority / Female / Veteran / Disabl
Required Experience:
Unclear Seniority