Job Description Summary

A Region Support Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting Engineer and Decision Support for the Market Teams they support. This will at times include direct onsite support as circumstances call for. The objective however is preventative. Development of local Market FEs is essential for success. Keeping in tune with both Market & Product changes and making recommendations to Leadership to respond.

NE Region Support Engineer Patient Care Services (PCS)

Generally The Region Support Engineer (RSE) enables Precision Care by providing US and Canada Regionbased technical advisory support for a single modality to GE HealthCare Field Engineers. Spanning across Product Engineering & Online Center while maintaining Local / Regional ownership & priorities.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

Responsibilities:

• Key linkage between region technical performance and US and Canada Technical Support.

• Oversee systemic process of field response to proactive systemgenerated alerts.

• Provide feedback on remote technical support to customers.

• Drive dependence upon remote tools such as RSvP SynerGE Gameplan and CHU process to drive service effectiveness and limit onsite trips.

• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.

• Be part of an integrated One Service response team within the field to include regular onsite faceto face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate.

• Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrows tools.

• Contribute to the improvement of productivity tools through idea generation workout attendance and small projects as required including focus on material spend efficiency.

• Act as change agent/field expert for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way.

• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation reliability and serviceability.

• Identify field process improvements that drive first call resolution excellence.

• Support fieldbased technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region.

• Be supportive of Service of Tomorrow strategy deployment.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Assist with timely dispatch closure for onsite work & proactive alerts.

• Support completion of remote field modifications instructions (eFMIs) within prescribed timeframe.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps.

Qualifications:

• Minimum 10 years of Field Service Engineering experience with the repair and maintenance of GE HealthCare systems for the specific modality.

• Must be able to meet the physical demands of the job as it pertains to onsite repair installations and escalations on an asneeded basis.

• Deep technical acumen in one or more healthcare modalities.

• Demonstrated ability to handle/resolve complex technical issues and apply expertlevel knowledge to applicable systems.

• Excellent multitasking skills to manage complex remote trouble shooting process.

• Exceptional customerfacing communication skills

• Ability to stay calm under pressure.

• Ability to travel up to 20 or more as required to customer sites training and HQ Engineering sessions.

• Flexible to work other shifts to coverage vacations holidays and emergency situations.

• Legal authorization to work in the U.S. is required. GE HealthCare will not sponsor individuals for employment visas now or in the future for this job opening.

• Capability to identify and drive improvements in efficiency within the modality across routine service delivery installations and upgrades.

• Extensive experience building and troubleshooting CareScape networks (MDF and IDF builds) evLAN Telemetry HeadEnd. CCNA or Network certifications required.

• Experience with installing and maintaining FH and CH telemetry networks (including Device Master CTS configuration) and Planned Maintenance .

• Enterprise Access experience a plus.

• A PCS RSE would need to be an expert in GEHC monitoring platforms from the patient to the EMR. In addition to the above subspecialties current and legacy monitoring equipment and CareScape Gateway (including Bridge / Aggregator) experience is essential.

• Knowledge and experience with remote access tools (including Insite FFA Service Portal) as the role will require remote support to the entire NorthEast Region.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.