Employee Benefits Account Manager
Employee Benefits Account Manager
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Job Description
ABOUT HUB INTERNATIONAL:
HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. With over 18000 employees in 500 offices throughout North America HUB has grown substantially in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and ShortTerm Disability Plans
- Supplemental Life and LongTerm Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package Vacation Holiday Sick and Personal Time Off
- Great work/life balance because thats important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
SUMMARY:
HUB Internationals Employee Benefits Account Manager (EBAM) is the first level and primary customer facing service interface for our customers. The position requires a high degree of customer service problem solving and communications skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM). This position is part of the Service organization and supports HUBs clients and their employees by resolving all service matters. The EBAM also acts as HUBs liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUBs client base.
Typical functions for this role include but are not limited to processing and answering customer requests for services and complaints ensuring prompt resolution of problems managing service response escalations both internally and from the various insurance carriers for employer/client health plans and capturing all service related activities in the BenefitPoint agency management software.
The primary goal for the EBAM role is to support the Service operations and effectively service and maintain HUBs client relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works directly with clients and employees to answer questions and resolve their issues.
- Loads and maintains all service activities in BenefitPoint.
- Resolves enrollment and termination issues.
- Acts as a liaison with insurance carriers to resolve claim issues billing issues and other service matters.
- Provides members with assistance for appeals and other service matters.
- Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA COBRA and FMLA.
- Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support coverage and backup are in place at all times.
- Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
- Proactively calls key contacts to checkin and for fact finding.
- Assists with the training of new hires in their duties.
- Prepares reports giving details of complaints and service requests on a monthly basis.
- Shares new and unique information with other HUB service team members.
- Maintains organized filing systems and timely submits all employee paperwork.
- All other duties and special projects as assigned.
EDUCATION LICENSING OR CERTIFICATION REQUIREMENTS:
- 25 years of experience in employee benefits including a strong knowledge of employee benefit plans ancillary coverages and current legislation
- Highly organized technical and analytical skills
- Ability to operation independently and in a team setting
- Client service mentality with active listening skills and able to effective communicate with clients team members and management
- Very comfortable with typical business technology including voice mail email word processing spreadsheets and presentation software
- Proficient with using Microsoft Office products especially Excel Outlook and Publisher. Must also be comfortable with Adobe Acrobat Standard
- Valid Life/Health Insurance Producer License preferred
- Excellent written and verbal communication skills
- Bachelors degree from an accredited university preferred; High School Diploma required
- Travel negligible. Must be willing to travel within the Carolinas.
- LA&H License preferred. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
