L2 Production Support Analyst Finance Ops
L2 Production Support Analyst Finance Ops
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
We are looking for a reliable and detailoriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs handling production support channels and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations especially during monthend activities.
Key Responsibilities:
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Ensure all scheduled jobs are running as per defined timelines and resolve any job failures.
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Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad.
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Take ownership of L2 support issues and coordinate with relevant teams for resolution.
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Actively participate in monthend close activities to ensure smooth operations.
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Maintain effective communication with key end users and SMEs especially during monthend critical dates.
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In case of any issues during monthend gather key impact details such as:
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Materiality of the issue
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Impacted accounts
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Affected business processes
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Provide timely updates and escalations as needed to ensure minimal business disruption.
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Contribute to process improvements and documentation for recurring issues.
Requirements:
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Experience in L2 production support or IT operations preferably within a financial or ERP environment.
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Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow.
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Strong analytical and problemsolving skills.
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Excellent verbal and written communication skills for effective coordination with business and technical teams.
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Experience working in monthend close cycles or financial operations is a plus.
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Ability to work under pressure and manage priorities during critical periods.
Employment Type
Full Time
