Senior Associate - Operations
Senior Associate - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Handling Service calls/emails from customers through Voice/Email channels to support queries related to Reservations & Ticketing General customer service for Handling Service calls/emails from customers through Voice/Non voice channels to support queries related to Reservations & Ticketing Frontend with customer and manage customer request for new reservation/Bookings/Voluntary and Involuntary exchanges/Refunds and Cancellations including Void /Modifications through Voice calls Looking up availability quoting fares for itineraries & booking flights Ticket Issuance Voluntary and Involuntary exchanges Refunds and Cancellations including Void Reissue of tickets Booking /reserving special requests (Seats & Meals & special services) Frontend with customer and manage customer request for new reservation/Bookings/Modifications through Voice calls Answer to general queries related to fare/refunds/PNR etc Adherence to defined KPI/SLA of the process Reporting to the Team Leader.
Qualifications :
- 12 to 24 Months of prior work experience in corporate travel front office space
- Experience on making new bookings changes and cancellations
- Min of 1224 months hands on experience on one or more GDS (Sabre WSpan Amadeus Galileo). Amadeus is preferred.
- Good understanding about International Ticketing Exchange Refunds.
- Efficient knowledge of IATA World Geography; Including TC Areas (IATA Traffic conference Area) Global Indicator Type of Journey etc.
- Strong interpersonal and communication skills with the ability to communicate effectively with both internal and external stakeholders.
- Ability to follow set instructions and process steps Attention to detail Basic customer service etiquettes Proficiency in computer skills Flexibility to work in shifts IATA/UFTA certification would be an add on advantage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
