Service Delivery Manager with French
Service Delivery Manager with French
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
- Ensuring effective communication with project partners and service providers.
- Manage the customer relationship and participate in the expansion of business scope.
- Manage and assist the collaborators in achieving their objectives.
- Preparing and organizing activity plans within the project and ensuring the necessary resources to achieve projects objectives.
- Maintain the SLAs within the objectives.
- Managing P&L and project profitability indicators analyzing planning elements reviewing the project and developing action plans.
- Analyze the operational and financial statistics of the accounts within his/her scope.
- Build action plans and implement them together with the Delivery Manager.
- Drive continuous improvement in service quality and customer satisfaction.
- Build progress plans and actively participate in change management.
- Participate in elaboration of different Committees.
Qualifications :
- Degree in information systems business administration or related field.
- Minimum 3 years of experience in a similar role in IT service organization.
- Ability to work under tight deadlines and handle changing priorities.
- Appropriate stakeholder management skills experience with different levels of
- management.
- Analytical continuous improvement mindset.
- Experience in growing developing managing a team.
- Excellent communication ability both in English and French.
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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