Senior Service Delivery Manager
Senior Service Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Function
Do you enjoy being at the centre of your organisations activities and building bridges all around you If the answer is yes Inetum certainly has multiple challenging projects for you!
As Service Delivery Manager you will be in charge of the daily governance of large and complex IT Outsourcing Agreements. Your main objective is to safeguard the contractual agreements for which you will align with many other departments internally and externally. You also play an important part in detecting/creating new opportunities for your customer as well as internal improvements. Your customer sees you as a trusted advisor. A few of your tasks:
- Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting;
- Meet your customer regularly to review performance and propose improvements or new opportunities;
- Monitor your budgets and margins & report accordingly ensuring correct invoicing;
- Work closely with Sales Solution Architect and Project Manager initiate propose and defend new initiatives to your customer and/or internal management and involve the relevant stakeholders for implementation;
Your profile
- Thanks to your amazing communication skills you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication in Dutch English and French. You master the art of challenging convincing and motivating people and networking comes natural to you
- Colleagues describe you as a driven and enthusiastic team member with excellent time management and organizational skills. Tight deadlines are a welcome challenge to you. You know how to establish priorities and are able to work independently not afraid of making decisions within the area of your responsibilities
- You have a Master Degree thinking level a sound knowledge of MS Office and are a quick learner when working with new tools and applications. An ITIL Intermediate (v4 or Service Manager (v2 Certificate is preferred a solid interest in and knowledge of the ICT industry is a must
Qualifications :
Your profile
- Thanks to your amazing communication skills you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication in Dutch English and French. You master the art of challenging convincing and motivating people and networking comes natural to you
- Colleagues describe you as a driven and enthusiastic team member with excellent time management and organizational skills. Tight deadlines are a welcome challenge to you. You know how to establish priorities and are able to work independently not afraid of making decisions within the area of your responsibilities
- You have a Master Degree thinking level a sound knowledge of MS Office and are a quick learner when working with new tools and applications. An ITIL Intermediate (v4 or Service Manager (v2 Certificate is preferred a solid interest in and knowledge of the ICT industry is a must
Additional Information :
- Make a Difference with a Meaningful Career: step into a role where your work truly matters. At Inetum Belgium youll have the chance to impact lives and drive meaningful change every day.
- Grow and Evolve Professionally: embrace a culture of continuous learning and development. We offer a range of training opportunities designed to help you expand your skills and advance your career.
- Unlock Relevant Career Opportunities: pursue the career path youve always dreamed of with tailored opportunities and the IT expertise you need to succeed.
- Achieve WorkLife Balance: we value your wellbeing. Enjoy flexible working hours the convenience of satellite offices the comfort of home working and an informal nononsense environment.
- Enjoy Generous Annual Leave: life is more than just work. Take advantage of 32 days of annual leave to relax and recharge.
- Travel in Comfort: forget the hassle of commuting. We provide a company car and a national fuel/charging card to keep you on the move. Prefer a different option You can choose a mobility allowance instead
- Comprehensive Insurance Coverage: your health and security are our priorities. Benefit from group insurance and hospitalization insurance that show we care.
- Attractive Compensation Package: we offer a competitive gross salary to recognize and appreciate your hard work.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
