Fraud Monitoring Analysts
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.
Required Experience:
- Min. 3 years of experience in fraud monitoring customer verification call center compliance roles.
- Practical knowledge of digital fraud threats (e.g. phishing account take over social engineering mule accounts).
- Prior exposure to alerthandling systems or banking fraud case management tools is preferred.
- Customer service or transaction verification experience is highly valued.
Skills & Competencies:
- We are looking for skilled fraud analysts who will operate around the clock ready to respond to any fraud incident being reported.
- Excellent verbal and written communication skills especially for customer calls and internal coordination.
- Analytical and riskoriented thinking to identify patterns and escalate effectively.
- Attention to detail for documentation case tracking and escalation notes.
- Ability to handle sensitive interactions with professionalism especially under pressure.
- Comfort with working in a rotational shift setup including overnights weekends or holidays.
- Team collaboration mindset especially when working with compliance and fraud recovery teams.
Language Requirements:
- Fluent English is mandatory.
- Arabic is a strong advantage.
- Must be able to document and communicate clearly particularly during urgent cases.
Educational Qualifications:
- Bachelors degree based on Banks internal procedural requirements.
Key Responsibilities:
- Staff will work in rotating 8hour shifts as part of a 24/7 fraud monitoring team including weekends public holidays and overnight.
- Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
- Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
- Monitor and handle realtime fraud alerts generated by internal fraud monitoring systems
- Conduct firstlevel assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases account activities identify suspicious activities and take urgent preventive actions.
- Whenever necessary contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
- Accurately document customer responses and fraud handling actions in internal case management systems and registers.
- Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected the analyst will refer the details to the core Fraud Control team to perform detailed investigations STR reporting regulatory communications
- Receive handle document and redirect fraud caserelated queries and reports from:
- Internal stakeholders (e.g. operations call center compliance);
- Correspondent or beneficiary banks;
- Regulators (under supervision or by referring to authorized staff).
- Maintain full compliance with data protection confidentiality and information security standards.
- Follow up on fraud case updates ensuring cases remain active until resolved or closed.
- Contribute to identifying emerging fraud patterns or common attack vectors.
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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