Customer Service Officer
Customer Service Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a highly motivated and professional Customer Service Officer to join our team. The ideal candidate will be responsible for delivering excellent customer service resolving customer inquiries and providing effective solutions to ensure customer satisfaction. This is an excellent opportunity for individuals who thrive in a fastpaced environment and enjoy helping others.
Responsibilities
Answer customer inquiries via phone email or inperson providing information and resolving issues.
Process customer orders returns and exchanges efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to address customer concerns and improve service.
Ensure customer satisfaction by providing timely and effective solutions.
Follow up on customer inquiries and complaints to ensure resolution.
Provide product knowledge and assistance to customers as needed.
Qualifications :
Skills
Strong communication skills both verbal and written.
Excellent problemsolving and conflict resolution abilities.
Attention to detail and strong organizational skills.
Ability to work independently and as part of a team.
Time management and multitasking capabilities.
Proficiency in Microsoft Office Suite or similar software.
Additional Information :
Benefits
Competitive salary based on experience.
Opportunities for growth and career advancement.
Comprehensive training and support.
Positive and inclusive work culture.
Paid time off and holidays.
Health and wellness benefits.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
