ServiceNow Senior Software Engineer - FSMCSM
ServiceNow Senior Software Engineer - FSMCSM
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Job Description
Why Us
NewRocket a global fullservice Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The goto ServiceNow guide NewRocket was recently awardedthe 2024 ServiceNow Worldwide Customer Workflow Partner of the Year and 2024 ServiceNow Creator Workflow Partner of the Year. We work with some of the worlds biggest brands bridging the gap between what customers expect and what their technology can deliver.
We #GoBeyondWorkflowsto create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer CSM/FSM with Integrations experience. The Senior Software Engineer is responsible for leading coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on largescale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Developer CSM/ FSM you will interface with endusers IT teams and key stakeholders to gather systems requirements for FSM/ CSM solutions.
- You will customize ServiceNow applications and facilitate rollout of new applications modules configure Application UI Workflow work orders transfer orders inventory and technician locations
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Strong experience with CSM and FSM processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
What You Bring Along
- 4 years experience supporting the implementation administration configuration and/or development of ServiceNow in 2 or more capabilities (i.e. FSM CSM etc.
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP REST) and any bidirectional automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB Discovery Software Asset Management ITSM Service Catalog and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and all related processes
- Knowledge of all aspects of ServiceNow scripting including Business Rules Client Scripts UI Builder Scripted REST APIs and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A fouryear undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
Senior IC
Employment Type
Full Time
