Customer Service Senior Process Associate - Polish Hybrid Warsaw

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Customer Service Senior Process Associate Polish Hybrid Warsaw

Perform operational tasks within Autofinance Contract Management Team. Coordinating all required continuous improvement actions.

Responsibilities

Responsible for the operational tasks of Customer Service processing of Client dispositions (leasing contract management)

Deliver different Customer Service processes KPIs

Cooperate with local Customer Service organizations

Implement improvements to current processes

Involvement in projects related to Customer Service area

Ensure efficient customer service processes

Qualifications we seek in you!

Minimum Qualifications / Skills

High School Degree / relevant year of Customer Service experience

Customer Focus

Bias for action (focus on results and use of intelligent risk taking)

Team Alignment (team player; supports and respects others)

Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

Good communication skills ability to cooperate with external and internal customers

Problem solving and decisionmaking ability

Ability to work with various IT applications (LEO SAP BI reporting tools etc.

Preferred Qualifications/ Skills

Analytical skills

Customer service orientation

Ability to work effectively under pressure

Knowledge of MS Office

What can we offer

Attractive salary;

Stable job offers employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional training and great career development opportunitiesB1

Free access to our awardwinning learning platform

Benefits such as Insurance Luxmed Multisport Lunchpass Card additional vacation days biking policy B1

As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

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