Staff Machine Learning Engineer - User Voice Remote across Australia NZ
Staff Machine Learning Engineer - User Voice Remote across Australia NZ
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Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little timeconsuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and coworking spaces in Brisbane Perth and Adelaide. But you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Defining and leading the ML roadmap for Canvas User Voice supergroup
Building productionready NLP models with a focus on Agentic AI and LLMs to power userfacing support tools Building endtoend ML pipelines for largescale model training evaluation and deployment
Partnering across User Voice Product and Engineering to align on strategic goals
Collaborating across Canvas ML Engineering community to solve common infrastructure and model challenges.
Mentoring other engineers and uplifting Canvas collective AI capability
Youre probably a match if
You have 5 years of ML or software engineering experience ideally in SaaS or product environments
Youve shipped largescale NLP systems into production environments
Youre fluent in Python and familiar with tools like TensorFlow PyTorch scikitlearn Huggingface Langchain
You understand RAG architectures and how to apply them
You have a strong grasp of core CS fundamentals from system design to architecture
You bring deep collaboration and mentoring energy you love solving complex problems with others
Youve set strategic AI direction before and turned it into meaningful delivery
Experience in customer support or business process automation is a strong plus
About the team
At Canva supporting users is both a passion and a puzzle were excited to solve. The User Voice supergroup ensures every user is empowered and heardno matter where they are in the world. As our user base skyrockets our mission is to design support systems that scale effortlessly while delighting users. Whether its our Help Center inproduct Assistant Chatbot or handson support teams we enable instant resolution and frictionless help for hundreds of millions.
This staff engineer role is a chance to embed ML at the heart of those experiences. Youll lead Canvas ML support evolution and help shape how AI transforms how users engage with help at scale.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
