Associate Systems Application Analyst

Company Description

Visa is a world leader in digital payments facilitating more than 215 billion payments transactions between consumers merchants financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive.

When you join Visa you join a culture of purpose and belonging where your growth is priority your identity is embraced and the work you do matters. We believe that economies that include everyone everywhere uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Support and advocate for Visa clients comprised of financial institutions and vendors
Properly escalate incidents promptly per support guidelines and procedures
Proactively monitor recognize analyze isolate and resolve VOCC outages utilizing a variety of tools and techniques
Internal and External Bridge Stewardship in support of timely resolution of internal and clientfacing issues
Work simultaneously and independently on multiple platforms
Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
Support scheduled changes
 

Work Hours This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). And when scheduled would be required to work weekends and public holidays.

Qualifications :

Basic Qualifications
Associate: Minimum of 6 months of work experience or a Bachelors Degree

Preferred Qualifications
Associate: 2 or more years of work experience
Ability to work effectively as part of a team and individually (selfstarter).
Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
Ability to make decisions based upon information available present recommendations and deal with moderate challenges.
Strong verbal and written communication skills.
Takes ownership through to incident resolution.
Assesses urgency of incident completes analysis and applies sound logic and problemsolving techniques.
Client focused ethos with the ability to interact across all management levels.
Basic Knowledge of networking
Basic Understanding of message flow with the ability to gain an indepth understanding
Exposure to Unix/ bash or shell scripting is an added advantage.
Basic understanding of API monitoring/reading logs
Exposure to ITIL standard ticket practices/Service Now experience a plus
Basic Understanding of File transfer protocol
Working knowledge of Linux Splunk Grafana Prometheus or other monitoring tools including log analysis and constructing queries preferred.
Previous IT Operations/Service Desk experience desirable but not essential as training will be given.
Experience with ISO 8583 or equivalent messaging protocol.
Associates degree in relative field or 2 years of equivilent industry expirence. 2 years working in tech industry is a plus.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime