Order Management Specialist - Dutch Speaking
Order Management Specialist - Dutch Speaking
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Job Description
Join Veolia WTSs dynamic EMEA Customer Care Team as a key player in our global supply chain operations. As part of our multicultural team of 50 professionals youll manage customer relationships throughout the entire order lifecycle serving diverse industries from food and beverages to pharmaceuticals.
In this role youll be the vital link between our customers and internal stakeholders ensuring seamless order processing and exceptional service delivery. Your expertise in order management and customer service will be essential in maintaining and enhancing our high service standards.
DaytoDay Duties
Process orders through SAP and CMS & AI systems
Handle complex orders and key account management
Manage orderrelated issues to ensure ontime infull delivery
Communicate professionally with customers and stakeholders
Conduct project billing and account management
Perform root cause analysis to identify process improvements
Maintain customer data accuracy in ERP systems
Coordinate with Sales Material Planning Sourcing and Distribution departments
Handle special queries and urgent requests
Monitor and enhance customer experience
Skills and Experience Required
Advanced proficiency in Dutch and English
Proven experience in customer service or order management
Strong SAP user knowledge
Excellent problemsolving and analytical capabilities
Professional communication skills both written and verbal
Demonstrated ability to manage time and prioritize effectively
Proficient in Excel and Google Workspace
Strong attention to detail and accuracy
Bachelors degree or industry experience
Experience with (preferred)
Process improvement knowledge
Additional language skills (advantageous)
What we offer:
You will be part of a motivated professional team.
We provide a competitive salary and other benefits including:
Valuecreating tasks and challenges in a successful and environmentally conscious international company
Cafeteria
Medicover private health insurance
Life insurance
Birthday bonus
Employee support program (e.g. legal health psychological counselling medical screening tests)
Family support (e.g. startofschool support)
Reward for employee referral
Flexible working
Regular training and development opportunities
Safe stable familyfriendly workplace for the long term
If you possess strong SAP expertise excel in customer service and have advanced Dutch language skills we invite you to join our dynamic team and contribute to delivering exceptional service to our global customer base.
Additional Information :
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
