Product Support Manager

Konica Minolta is innovative robust and continually evolving. From printing scanning and copying to cloud storage and robotics our awardwinning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation we offer workplace flexibility support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our classleading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are seeking a Product Support Manager to join our team. In this role you will be responsible for overseeing the entire product support lifecyclefrom inception to endoflife. Your primary focus will be assisting frontline staff in resolving technical issues escalating concerns to manufacturers as necessary and ensuring effective knowledge sharing across teams.

To be qualified for this position ideally you will have previous experience in a similar role or your background and skills will comprise of the following:

• Provide technical assistance to frontline support staff ensuring timely issue resolution.
• Escalate complex issues to manufacturers when local solutions are ineffective.
• Develop and maintain a comprehensive knowledge base to enable endusers to selfservice.
• Share technical expertise with direct and indirect teams across ANZ.
• Monitor product performance and technician effectiveness to identify areas for improvement.
• Implement and oversee improvement programs to enhance product support and service quality.
• Collaborate with stakeholders to foster communication and drive technical product evaluations.
• Support product launch activities to ensure a smooth market introduction and ongoing support.

What Were Looking For

• Strong technical background with experience in product support or a related field.
• Excellent problemsolving skills and the ability to manage escalations effectively.
• Strong communication and collaboration skills to work with internal teams and external partners.
• Experience in knowledge management and selfservice enablement.
• Proven ability to analyse product and service performance and implement improvements.

This role offers the opportunity to make a significant impact by improving product support efficiency enhancing customer satisfaction and driving continuous improvement. If you have a passion for technical problemsolving and stakeholder collaboration wed love to hear from you!

As per Konica Minolta compliance procedures the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender age sexual orientation ethnicity religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to

Join our Team and thrive in an environment built on strong Collaboration continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas influence Change and engage with colleagues from diverse backgrounds and experiences.

Required Experience:

Manager