Order Management Specialist
Order Management Specialist
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Job Description
At Veolia Business Solutions we EMEA Customer Care Team as part of Global Supply Chain Operations
manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural
team of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages power
pharma and life science municipalities to oil refineries. Our teams are daily in touch with Sales Material
Planning Sourcing Pricing Finance and Distribution Departments to ensure providing high standards of service
level to our end customers. We aim to focus on continuous improvement and increased service level throughout
working on initiatives enabling customer service to do more valueadded activities for the business and our
customer base.
As an order management specialist you are responsible for the wing to wing management of the order starting
from order entry working with the plant/production for scheduling the order and with the customer to eliminate
possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the
orders and proactively communicating with customers and the stakeholders. In case of urgent requests you will
also be working with planning on order expediting. You will also be responsible for customer and key customers
queries both in written and over phone.
Qualifications :
Essential
Advanced level Dutch and English language skills
2 years relevant professional experience
Accuracy and attention to details
Time management and allocation of priorities
Effective and professional verbal and written communication both with internal and external customers
Good problemsolving capability
Customer service attitude with ownership on any kind of queries
Logical thinking analytical mindset Reporting skills
Proficient IT skills including Excel and Google Workspace
Team Player
Solid SAP knowledge and experience as a user
Experience in customer service / order management
Desired Characteristics
University or college degree
Salesforce experience
Mentor/Coaching attitude
Additional relevant foreign language knowledge
Process improvement and project management
Aanvullende informatie :
Order management
Processing orders CMS &AI in SAP
Processing complex orders
Processing orders for key accounts
Managing order related issues to enable delivery to customers on time in full
Handling special queries urgencies with continuous professional communication with our existing
customers and stakeholders
Project billing
Account Management
Handling queries to meet customer expectations
Root cause analysis to identify process gaps in order to improve customer experience
Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to
update ERP
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
